Marriott Knoxville Downtown - Front Desk Agent

Aimbridge Hospitality; Knoxville (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at the Marriott Knoxville Downtown. This entry-level position is vital for creating exceptional guest experiences and managing front desk operations. Responsibilities include handling check-ins, reservations, and providing excellent customer service. Full-time employees enjoy a comprehensive benefits package, including medical, dental, and vision insurance, along with a 401(k) retirement plan.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Long-term Disability

Life Insurance

Paid Time Off

401(k) Retirement Plan

Daily Pay option

Qualifications

• Experience in hospitality preferred.

Responsibilities

• Provide outstanding customer service with a friendly demeanor.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Marriott Knoxville Downtown - Front Desk Agent

Join us as a Front Desk Agent at Aimbridge Hospitality in the Marriott Knoxville Downtown hotel. This role is crucial in delivering exceptional guest experiences by managing guest interactions and ensuring smooth front desk operations.

About the Role

The Front Desk Agent is the first point of contact for guests, responsible for creating a welcoming environment and handling reservations, check-ins, and check-outs efficiently. This position requires excellent customer service, communication, and problem-solving skills.

Key Responsibilities

• Provide outstanding customer service with a friendly and professional demeanor.
• Communicate effectively with guests and team members, addressing inquiries and resolving issues promptly.
• Handle multiple tasks such as reservations, check-ins, and check-outs efficiently.
• Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Full-time employees are eligible for a comprehensive benefits package including:

• Medical, Dental, and Vision Insurance
• Short-term and Long-term Disability
• Life and AD&D Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Daily Pay option available

About Our Property

Located adjacent to the Knoxville Convention Center, our hotel offers easy access to local attractions like the Knoxville Museum of Art, Market Square, and the University of Tennessee. Enjoy amenities such as the Windows on the Park Restaurant and Lounge, perfect for breakfast or dinner, with kids under 12 eating free at qualifying rates.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality
• Industry: Hospitality