Front Desk Agent

westgate resorts; Gatlinburg (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to create memorable experiences for guests at a scenic resort. This role emphasizes exceptional customer service, attention to detail, and the ability to manage various tasks efficiently. As a key member of the team, you will welcome guests, assist with check-ins, and provide valuable information about local attractions. Join a dynamic environment where your contributions will enhance guest satisfaction and comfort, and enjoy a range of comprehensive benefits designed to support your well-being and professional growth.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with company match

Daily Pay benefit

Tuition Assistance

Employee Assistance Program (EAP)

Pet Insurance

Exclusive discounts for Team Members

Advancement & development opportunities

Community Involvement Programs

Qualifications

• Ability to lift up to 15lbs and stand for long periods.
• Must pass background check and drug test.

Responsibilities

• Greet guests warmly and facilitate smooth check-in procedures.
• Manage guest inquiries and maintain accurate records.
• Handle billing procedures and ensure guest satisfaction.

Skills

Customer Service Skills

Active Listening

Attention to Detail

Education

High School Diploma or GED

Job description

Company Description

Starting pay rate: $16.00/hour - Use our Daily Pay benefit and get access to your pay as you need it.

At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.

Job Description

We are looking for an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.

As a Front Desk Agent, you will:

1. Greet guests warmly upon arrival, facilitating smooth check-in procedures
2. Efficiently register guests, ensuring accurate information and assigning suitable rooms
3. Issue room keys and provide necessary instructions to the guest
4. Manage telephone communications by transmitting and receiving messages professionally
5. Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
6. Maintain up-to-date records of room availability and guest accounts for efficient management
7. Handle billing procedures, including computing bills, collecting payments, and providing change
8. Take reservations and confirm bookings promptly and accurately
9. Record and post charges to guest ledgers, including room rates and additional services
10. Conduct nightly bucket checks to ensure guest satisfaction and comfort
11. Demonstrate active listening skills and provide effective solutions to guests' concerns and issues

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

1. Must be able to lift up to 15lbs and stand for long periods of time
2. Must have excellent customer service skills
3. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
4. Valid Drivers License
5. Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

1. Comprehensive health benefits – medical, dental and vision
2. Paid Time Off (PTO) – vacation, sick, and personal
3. Paid Holidays
4. 401K with generous company match
5. Get access to your pay as you need it with our Daily Pay benefit
6. Family benefits including pregnancy, and parental leave and adoption assistance
7. Wellness Programs
8. Flexible Spending Accounts
9. Tuition Assistance
10. Military Leave
11. Employee Assistance Program (EAP)
12. Life, Disability, Accident, Critical Illness & Hospital Insurance
13. Pet Insurance
14. Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
15. Advancement & development opportunities
16. Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.