Front Desk Agent

Davidson Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create exceptional guest experiences in a vibrant downtown hotel. This role offers the chance to welcome guests, manage check-ins, and provide valuable local recommendations. Ideal candidates are people-oriented individuals with strong communication skills and a passion for hospitality. Join a dynamic team where you can grow your career while delivering unforgettable moments to guests. Embrace the opportunity to work in a modern environment and be part of a globally recognized brand that values its team members.

Benefits

Medical Coverage

Dental & Vision Coverage

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Qualifications

• High energy and enthusiasm for guest interactions.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Efficiently handle check-in and check-out procedures.
• Respond to guest inquiries and resolve issues promptly.

Skills

Communication Skills

Problem-Solving Skills

Cash Handling

Multitasking

Customer Service

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Property Description

Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are ample opportunities for career growth and development. Our hotel features contemporary design, state-of-the-art amenities, and a bustling urban atmosphere, creating an exciting work environment. As a member of the Canopy by Hilton Philadelphia Center City team, you'll have the chance to provide exceptional service to our guests, work in a team-oriented environment, and be a part of a globally recognized hospitality brand. Join us in creating unforgettable moments and become a valued member of our team at Canopy by Hilton Philadelphia Center City!

Overview

Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

Responsibilities:

1. Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
2. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
3. Provide information about hotel facilities, services, and local attractions.
4. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
5. Process guest payments and maintain accurate records.
6. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
7. Maintain the cleanliness and organization of the front desk area.
8. Assist in administrative tasks, such as answering phone calls and handling reservations.

Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!

Qualifications

• High school diploma or equivalent
• Prior cash handling experience necessary
• Exceptional communication skills
• Very good computer skills
• Ability to work flexible hours including weekends and holidays
• Strong problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Experience in customer service is preferred
• Knowledge of hotel or resort operations is a plus

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Medical Coverage
• Dental & Vision Coverage
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.