Front Desk Agent

StepStone Hospitality; Des Moines (IA); On-site; USD 28,000 - 35,000; Full time

Job summary

A historic hotel in Des Moines is looking for a fun and ambitious Front Desk Agent to join their team. The role involves registering guests, managing reservations, and providing excellent customer service. If you enjoy meeting new people and thrive in a dynamic environment, this is the perfect opportunity for you!

Qualifications

• Passion for serving guests and meeting new people.

Responsibilities

• Registering and assigning rooms to guests.
• Computing bills and collecting payments.
• Answering inquiries about hotel services.

Skills

Customer Service

Communication

Tools

Office Software

Job description

3 days ago Be among the first 25 applicants

The beautiful and historic Renaissance Des Moines Savery Downtown hotel is seeking a fun, ambitious, customer service-oriented Front Desk Agent to join our Front Office Team. If you have a passion for serving guests while having fun and meeting new people, this is the career for you!

Responsibilities include:

1. Registering and assigning rooms to guests.
2. Issuing room keys and escort instructions to Guest Service Agents or directly to guests.
3. Sorting and tracking incoming mail and messages.
4. Transmitting and receiving messages via all communication channels.
5. Answering inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
6. Maintaining records of room availability and rates.
7. Computing bills, collecting payments, and making change for guests.
8. Making, confirming, and canceling reservations through all communication channels.
9. Posting charges such as room, food, liquor, or telephone to guest bills if interfaces are inoperable.
10. Making transportation or entertainment reservations for guests.
11. Depositing guest valuables in the hotel safe deposit box.
12. Using various office software accurately.
13. Having comprehensive knowledge of each shift, including night audits.

Minimum physical requirements include:

• Lifting and pulling of at least 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, and typing abilities.

Other duties may be assigned.

Equal Opportunity Employer statement: Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are EOE/M/F/D/V.