Marketplace Growth & Onboarding Specialist

Academy Sports + Outdoors; Katy (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Academy Sports + Outdoors seeks a Marketplace Seller Onboarding & Activation specialist to coordinate documentation, training, setup, and system access for new sellers. You will guide sellers through marketplace requirements, policies, and onboarding milestones, partnering with Marketplace Platform Operations to enable catalog setup and feed integration.

You will monitor onboarding progress, address delays, and serve as the main contact for assigned sellers, building lasting relationships to

Qualifications

• Strong relationship-building and communication skills with internal and external partners.
• Foundational understanding of e-commerce, marketplace operations, merchandising, and digital retail concepts.
• Ability to analyze seller performance metrics and identify opportunities for growth.
• Strong organizational skills with the ability to manage multiple sellers, projects, and priorities.
• Proficiency in Microsoft Excel and reporting tools for performance tracking and analysis.
• Ability to identify issues, solve problems, and coordinate solutions with stakeholders.

Responsibilities

• Onboard and activate new Marketplace sellers by coordinating documentation, training, setup, and system access.
• Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones.
• Partner with Marketplace Platform Operations to ensure catalog setup, feed integration, and assortment launch.
• Monitor onboarding progress and address issues that may delay seller activation.
• Serve as a day-to-day contact for assigned Marketplace sellers.
• Build strong relationships to support long-term engagement and retention.
• Conduct routine seller check-ins and support business review preparation.
• Respond to seller inquiries and coordinate issue resolution across internal teams.
• Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance.
• Identify opportunities to improve seller productivity and Marketplace contribution.
• Recommend assortment expansion, promotional participation, and optimization opportunities.
• Support seller growth initiatives aimed at increasing sales and customer engagement.
• Monitor seller compliance with Marketplace policies and customer experience standards.
• Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance.
• Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed-related issues.
• Maintain accurate seller records and reporting.
• Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives.
• Collaborate with Marketing teams to promote seller participation in campaigns and promotional events.
• Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows.
• Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction.

Skills

Relationship-building

E-commerce fundamentals

Seller performance analysis

Operational coordination

Excel reporting

Stakeholder coordination

Education

High School diploma or equivalent

Bachelor's degree in Business, Marketing, Merchandising, E-Commerce, Supply Chain, or related field

Job description

Academy Sports + Outdoors seeks a Marketplace Seller Onboarding & Activation specialist to coordinate documentation, training, setup, and system access for new sellers. You will guide sellers through marketplace requirements, policies, and onboarding milestones, partnering with Marketplace Platform Operations to enable catalog setup and feed integration.

You will monitor onboarding progress, address delays, and serve as the main contact for assigned sellers, building lasting relationships to