Marketplace Operations Specialist-2

Academy Sports and Outdoors; Katy (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Academy Sports + Outdoors in Katy, TX is seeking a Marketplace Seller Operations professional to manage onboarding, activation, and relationships with external sellers within our digital marketplace.

You will analyze seller performance, drive growth, and ensure catalog and content quality while collaborating with Marketing and Platform Operations to optimize seller success and customer experience.

Qualifications

• 3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or related field.
• Experience supporting external business relationships preferred.
• Experience working within a marketplace or digital commerce environment preferred.

Responsibilities

• Onboard and activate new Marketplace sellers by coordinating documentation, training, setup, and system access.
• Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones.
• Partner with Marketplace Platform Operations to ensure catalog setup, feed integration, and assortment launch.
• Monitor onboarding progress and proactively address issues that may delay seller activation.
• Serve as a day-to-day contact for assigned Marketplace sellers and build strong relationships.
• Conduct routine seller check-ins and support business review preparation.
• Respond to seller inquiries and coordinate issue resolution across internal teams.
• Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance.
• Identify opportunities to improve seller productivity and Marketplace contribution.
• Recommend assortment expansion, promotional participation, and optimization opportunities.
• Support seller growth initiatives aimed at increasing sales and customer engagement.
• Monitor seller compliance with Marketplace policies and customer experience standards.
• Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance.
• Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed-related issues.
• Maintain accurate seller records and reporting.
• Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives.
• Collaborate with Marketing teams to promote seller participation in campaigns and promotional events.
• Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows.
• Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction.

Skills

Relationship building

Communication

E-commerce basics

Marketplace operations

Merchandising

Catalog management

Excel

Reporting tools

Seller onboarding

Problem solving

Education

High School diploma or equivalent

Bachelor's degree in Business/Marketing/Merchandising/E‑Commerce/Supply Chain

Job description

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!

Education High School diploma or equivalent required Bachelor's degree in Business, Marketing, Merchandising, E-Commerce, Supply Chain, or related field preferred

Work Experience 3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or related field Experience supporting external business relationships preferred Experience working within a marketplace or digital commerce environment preferred

Skills Strong relationship-building and communication skills with the ability to work effectively with both internal and external partners. Foundational understanding of e-commerce, marketplace operations, merchandising, and digital retail concepts. Ability to analyze seller performance metrics and identify opportunities for growth. Strong organizational skills with the ability to manage multiple sellers, projects, and priorities. Proficiency in Microsoft Excel and reporting tools for performance tracking and analysis. Ability to identify issues, solve problems, and coordinate solutions with stakeholders. Ability to navigate operational and technical processes associated with seller onboarding, catalog management, and marketplace operations. Customer-first mindset with a focus on delivering positive seller and customer experiences.

Responsibilities

• Seller Onboarding & Activation Support the onboarding and activation of new Marketplace sellers by coordinating documentation, training, setup, and system access. Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones. Partner with Marketplace Platform Operations to ensure successful catalog setup, feed integration, and assortment launch. Monitor onboarding progress and proactively address issues that may delay seller activation.


• Seller Relationship Management Serve as a day-to-day contact for assigned Marketplace sellers. Build strong working relationships with sellers to support long‑term engagement and retention. Conduct routine seller check‑ins and support business review preparation. Respond to seller inquiries and coordinate issue resolution across internal teams.


• Seller Performance & Growth Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance. Identify opportunities to improve seller productivity and Marketplace contribution. Recommend assortment expansion, promotional participation, and optimization opportunities. Support seller growth initiatives aimed at increasing sales and customer engagement.


• Operational Excellence Monitor seller compliance with Marketplace policies and customer experience standards. Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance. Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed‑related issues. Maintain accurate seller records and reporting.


• Cross‑Functional Collaboration Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives. Collaborate with Marketing teams to promote seller participation in campaigns and promotional events. Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows. Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction.

Physical Requirements & Attendance

• Regular attendance required


• Acceptable level of hearing and vision to perform job duties


• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior

Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Academy Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers. It’s no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy culture for over 80 years. With more than 22,000 team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.