Marketplace Growth & Onboarding Specialist

Academy Sports and Outdoors; Katy (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Academy Sports + Outdoors in Katy, TX is seeking a Marketplace Seller Operations professional to manage onboarding, activation, and relationships with external sellers within our digital marketplace.

You will analyze seller performance, drive growth, and ensure catalog and content quality while collaborating with Marketing and Platform Operations to optimize seller success and customer experience.

Qualifications

• 3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or related field.
• Experience supporting external business relationships preferred.
• Experience working within a marketplace or digital commerce environment preferred.

Responsibilities

• Onboard and activate new Marketplace sellers by coordinating documentation, training, setup, and system access.
• Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones.
• Partner with Marketplace Platform Operations to ensure catalog setup, feed integration, and assortment launch.
• Monitor onboarding progress and proactively address issues that may delay seller activation.
• Serve as a day-to-day contact for assigned Marketplace sellers and build strong relationships.
• Conduct routine seller check-ins and support business review preparation.
• Respond to seller inquiries and coordinate issue resolution across internal teams.
• Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance.
• Identify opportunities to improve seller productivity and Marketplace contribution.
• Recommend assortment expansion, promotional participation, and optimization opportunities.
• Support seller growth initiatives aimed at increasing sales and customer engagement.
• Monitor seller compliance with Marketplace policies and customer experience standards.
• Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance.
• Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed-related issues.
• Maintain accurate seller records and reporting.
• Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives.
• Collaborate with Marketing teams to promote seller participation in campaigns and promotional events.
• Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows.
• Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction.

Skills

Relationship building

Communication

E-commerce basics

Marketplace operations

Merchandising

Catalog management

Excel

Reporting tools

Seller onboarding

Problem solving

Education

High School diploma or equivalent

Bachelor's degree in Business/Marketing/Merchandising/E‑Commerce/Supply Chain

Job description

Academy Sports + Outdoors in Katy, TX is seeking a Marketplace Seller Operations professional to manage onboarding, activation, and relationships with external sellers within our digital marketplace.

You will analyze seller performance, drive growth, and ensure catalog and content quality while collaborating with Marketing and Platform Operations to optimize seller success and customer experience.