Marketing Workflow Lead for Creative Delivery

H&R Block; Missouri; On-site; USD 63,000 - 94,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking an organized Marketing Workflow Manager to own intake for the Creative function, manage the work queue, track capacity, and route work through concepting, production, review, and approvals. You’ll be the go-to for timelines and what is possible, ensuring briefs are complete, priorities are clear, and nothing sits waiting for a decision.

Two workflow managers share the role, dividing work between campaign creative and always-on content, and covering each other as volume

Qualifications

• Bachelor's degree in Marketing, Business, Communications, PM, or equivalent.
• 5+ years of workflow/traffic management or marketing operations experience.
• Experience ensuring briefs are complete and aligned to campaigns.

Responsibilities

• Manage incoming requests for the Creative function.
• Validate briefs are complete, well scoped, and tied to an approved campaign, initiative, or program.
• Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue.
• Return incomplete requests to the requester rather than absorbing the gap downstream.
• Track work through concepting, design, copy, and production.
• Route assets through brand, legal, and compliance review and drive approvals to closure.
• Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment.
• Monitor progress against timelines and escalated blockers early.
• Maintain the work queue and priority order for your body of work.
• Flag misaligned, duplicated, or low-priority requests and conflicts across campaign and always-on work.
• Facilitate tradeoff conversations with GTM Strategy, Marketing Program Managers, and Creative leadership when demand exceeds capacity.
• Track capacity and utilization across design, copy, production, and agency partners.
• Provide visibility into available bandwidth to inform resourcing and sequencing decisions.
• Communicate timelines, expectations, and status to requesters and leadership.
• Surface recurring bottlenecks and process gaps, and recommend improvements

Skills

Workflow management

Project management

Cross-functional collaboration

Communication

Strategic planning

Education

Bachelor's degree in Marketing, Business, Communications, or Project Management

Tools

Workfront

Wrike

Asana

Jira

Job description

H&R Block is seeking an organized Marketing Workflow Manager to own intake for the Creative function, manage the work queue, track capacity, and route work through concepting, production, review, and approvals. You’ll be the go-to for timelines and what is possible, ensuring briefs are complete, priorities are clear, and nothing sits waiting for a decision.

Two workflow managers share the role, dividing work between campaign creative and always-on content, and covering each other as volume