Marketing Transformation Change Leader: Scale OCM & Adoption

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase in Chicago is seeking a Head of Change Management for Marketing Transformation to build and lead Marketing’s Organizational Change Management function from the ground up, defining strategy, operating model, standards, and measures of success.

You will manage a team of change practitioners delivering end-to-end change planning and execution across programs, partnering with senior sponsors to translate strategy into adoption, readiness, and value realization.

Qualifications

• 8+ years of experience leading transformation and/or change management in a large, complex organization.
• Prosci or other change management certification.
• Build and scale Marketing’s OCM function (operating model, governance, standards, methodology, toolkits).
• Lead cross-functional change delivery and remove adoption barriers across end-to-end value chains.
• Translate ambiguity into scoped outcomes, impacts, risks, and plans tied to measurable benefits.
• Own integrated enablement strategy (sponsor coaching, communications, training, reinforcement) for initiatives of all sizes.
• Advise and influence senior leaders; drive alignment on decisions, accountabilities, and adoption expectations.
• Create executive-ready narratives and communications that motivate action and sustain momentum.
• Establish adoption and value measurement (KPIs/dashboards) and use insights to continuously improve change outcomes.
• Build the OCM team and infrastructure; coach practitioners; guide responsible AI-enabled adoption and workflow integration with appropriate governance.

Responsibilities

• Build and scale Marketing’s Organizational Change Management function, including operating model, governance, intake, standards, methodology, and toolkits.
• Lead cross-functional change delivery and remove adoption barriers across end-to-end value chains.
• Translate ambiguity into scoped outcomes, impacts, risks, and intervention plans tied to measurable benefits.
• Own integrated enablement strategy, including sponsor coaching, communications, training, and reinforcement for initiatives of all sizes.
• Advise and influence senior leaders to drive alignment on decisions, accountabilities, and adoption expectations.
• Create executive-ready narratives and communications that motivate action and sustain momentum.
• Establish adoption and value measurement (KPIs and dashboards) and use insights to continuously improve change outcomes.
• Build and lead the Organizational Change Management team and infrastructure, coaching practitioners and ensuring delivery quality.
• Build change capability and community, including a champions network and practitioner bench strength.
• Promote change culture and define and track a measurable change maturity strategy.
• Guide responsible AI-enabled adoption and workflow integration with appropriate governance

Skills

8+ years

Prosci certification

OCM operating model

Cross-functional leadership

Adoption measurement

Sponsor coaching

Executive storytelling

AI-enabled adoption

Change governance

Champions network

Job description

JPMorganChase in Chicago is seeking a Head of Change Management for Marketing Transformation to build and lead Marketing’s Organizational Change Management function from the ground up, defining strategy, operating model, standards, and measures of success.

You will manage a team of change practitioners delivering end-to-end change planning and execution across programs, partnering with senior sponsors to translate strategy into adoption, readiness, and value realization.