Marketing Transformation Change Leader

JPMorganChase; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Head of Change Management for Marketing Transformation to build and lead Marketing's OCM function, establish strategy and operating model, and oversee end-to-end change planning and execution across the project lifecycle.

You will partner with senior sponsors to translate strategy into adoption plans, define KPIs, and drive readiness, adoption, engagement, and value realization, including responsible AI governance where appropriate.

Qualifications

• 8+ years of experience leading transformation and/or change management in large, complex organizations.
• Prosci or other change management certification.
• Build and scale Marketing's OCM function (operating model, governance, intake, standards, methodology, toolkits).
• Lead cross-functional change delivery and remove adoption barriers across end-to-end value chains.
• Translate ambiguity into scoped outcomes, impacts, risks, and intervention plans tied to measurable benefits.

Responsibilities

• Build and scale Marketing's Organizational Change Management function, including operating model, governance, intake, standards, methodology, and toolkits.
• Lead cross-functional change delivery and remove adoption barriers across end-to-end value chains.
• Translate ambiguity into scoped outcomes, impacts, risks, and intervention plans tied to measurable benefits.
• Own integrated enablement strategy, including sponsor coaching, communications, training, and reinforcement for initiatives of all sizes.
• Advise and influence senior leaders to drive alignment on decisions, accountabilities, and adoption expectations.
• Create executive-ready narratives and communications that motivate action and sustain momentum.
• Establish adoption and value measurement (KPIs and dashboards) and use insights to continuously improve change outcomes.
• Build and lead the OCM team and infrastructure; coach practitioners and ensure delivery quality and guide responsible AI-enabled adoption.
• Build change capability and community (champions network; practitioner bench strength).
• Promote change culture and define/track a measurable change maturity strategy.
• Guide responsible AI-enabled adoption and workflow integration with appropriate governance.

Skills

8+ years experience

Prosci certification

OCM leadership

Cross-functional leadership

Executive stakeholder management

Job description

JPMorganChase is seeking a Head of Change Management for Marketing Transformation to build and lead Marketing's OCM function, establish strategy and operating model, and oversee end-to-end change planning and execution across the project lifecycle.

You will partner with senior sponsors to translate strategy into adoption plans, define KPIs, and drive readiness, adoption, engagement, and value realization, including responsible AI governance where appropriate.