Marketing Transformation Change Leader — AI Adoption

J.P. Morgan; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorganChase in New York, NY is seeking a Head of Change Management for Marketing Transformation to build and lead Marketing’s Organizational Change Management function from the ground up, establishing strategy, operating model, standards and success measures.

You will manage a team of change practitioners delivering end-to-end planning and execution across projects, serving as a trusted advisor to senior sponsors to translate strategy into actionable adoption plans and governance around

Qualifications

• 8+ years of experience leading transformation and/or change management in large, complex organizations.
• Prosci or other change management certification.
• Build and scale Marketing’s OCM function (operating model, governance, intake, standards, methodology, toolkits).
• Lead cross-functional change delivery and remove adoption barriers across end-to-end value chains.

Responsibilities

• Build and scale Marketing’s Organizational Change Management function, including operating model, governance, intake, standards, methodology, and toolkits.
• Lead cross-functional change delivery and remove adoption barriers across end-to-end value chains.
• Translate ambiguity into scoped outcomes, impacts, risks, and intervention plans tied to measurable benefits.
• Own integrated enablement strategy, including sponsor coaching, communications, training, and reinforcement for initiatives of all sizes.
• Advise and influence senior leaders to drive alignment on decisions, accountabilities, and adoption expectations.
• Create executive-ready narratives and communications that motivate action and sustain momentum.
• Establish adoption and value measurement (KPIs and dashboards) and use insights to continuously improve change outcomes.
• Build and lead the Organizational Change Management team and infrastructure.

Skills

Change management leadership

Prosci certification

Marketing transformation

AI adoption

Stakeholder engagement

Job description

JPMorganChase in New York, NY is seeking a Head of Change Management for Marketing Transformation to build and lead Marketing’s Organizational Change Management function from the ground up, establishing strategy, operating model, standards and success measures.

You will manage a team of change practitioners delivering end-to-end planning and execution across projects, serving as a trusted advisor to senior sponsors to translate strategy into actionable adoption plans and governance around