Marketing Technology Lead

Arkansas Children's Hospital; Little Rock (AR); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Arkansas Children's Hospital seeks a senior Marketing Technology Lead to own governance, strategy, and implementation across a large marketing tech ecosystem. You will direct segmentation, audience definitions, and lead management while guiding CRM and CDP roadmaps and integrations with cross-functional partners.

The role requires a Bachelor’s degree and 7+ years of related experience, with hybrid work, day shifts, and collaboration with IS, analytics, agencies, and vendors.

Qualifications

• Bachelor’s degree in a related field.
• 7 years of experience in a related field.

Responsibilities

• Owns governance standards, SOPs, and best practices for marketing tech across Marketing/Communications team.
• Leads data, segmentation, and audience-building strategy across platforms.

Skills

Strategic leadership

Data segmentation

Audience building

Vendor governance

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

Sitecore

CRM

CDP

Marketing Automation

Job description

ARKANSAS CHILDREN’S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN’S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017790 Marketing/Communications Administration

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Hybrid

Additional Information:

Required Education:

Bachelor’s degree in a related field of study.

Required Work Experience:

Related Field - 7 years of experience

Description

1. Serves as the strategic owner of a large marketing technology ecosystem, establishing governance standards, SOPs, and best practices that increase technology utilization and adoption across the Strategic Marketing and Communications team.

2. Leads data, segmentation, and audience-building strategy across marketing platforms, including design and maintenance of segmentation frameworks, audience definitions, and lead management processes.

3. Provides strategic oversight of the marketing automation platform (architecture, standards, roadmap, and integration strategy) in partnership with day-to-day execution resources.

4. Drives the marketing technology roadmap, including evaluation, selection support, and implementation planning for CRM and CDP platforms.

5. Serves as Sitecore platform governance and administration lead, including permissions, upgrades, standards, and vendor coordination in partnership with the web team.

6. Manages the marketing technology request queue, including intake, prioritization and coordination of work across stakeholders and vendors.

7. Partners with IS, analytics, agency, and vendor technical teams to design, document, and maintain integrations and data flows across multiple applications.

8. Evaluates emerging technologies, including AI capabilities, and develops recommendations for adoption, integration and measurement.

9. Supports vendor governance across the technology portfolio through vendor performance monitoring, utilization reporting, and technical evaluation to inform contract decisions; contract management and negotiation are owned by the Director of Marketing Technology.

10.Supports activation and reporting of online scheduling for new patients across digital applications.