Marketing Service Representative (Account Manager) - San Antonio, TX

HCSC Group; San Antonio (TX); Hybrid; USD 63,000 - 114,000; Full time

Job summary

Health Care Service Corporation in Texas seeks a Marketing Service Representative (Account Manager) to serve as the primary contact for assigned customers and brokers, guiding them through enrollments, renewals, and benefit education. You will coordinate service delivery, analyze data, and drive retention with cross-functional collaboration.

The role requires strong relationship skills, consultative problem solving, and proficiency in MS Office.

Qualifications

• 2 years of healthcare account management or 5 years in sales/marketing/health insurance coordination.
• Knowledge of group health products, benefits comparison, and implementation.
• Life and Health State Health Insurance Licenses or ability to obtain within 90 days.
• Interpersonal, analytical, and decision-making abilities.

Responsibilities

• Serve as the primary contact for assigned customers and brokers.
• Manage day-to-day account servicing and timely responses.
• Support retention and renewal strategies through proactive engagement.
• Coordinate new account implementations, renewals, and enrollments.
• Collaborate with internal teams to resolve complex service issues.
• Prepare reports and contractual documentation.
• Maintain accurate customer records and data.
• Facilitate client meetings and benefit education sessions.

Skills

Relationship mgmt

Consultative selling

Analytical thinking

MS Office: Excel/Word/PP

Interpersonal skills

Health insurance knowledge

Education

Associate or Bachelor Degree

Tools

Sales databases

Job description

Marketing Service Representative (Account Manager) - San Antonio, TX page is loaded## Marketing Service Representative (Account Manager) - San Antonio, TXremote type: Flexlocations: TX - San Antoniotime type: Full timeposted on: Posted Yesterdayjob requisition id: R0055831At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.## **Job Summary**###The Account Manager serves as the primary point of contact for assigned customers and brokers, building strong relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction. This role partners closely with clients, brokers, sales teams, and internal stakeholders to address customer needs, resolve issues, coordinate benefit-related activities, and ensure successful implementation and ongoing account management. The Account Manager provides consultative support, facilitates enrollments and renewals, analyzes account data, and proactively identifies opportunities to enhance customer experience and strengthen long-term relationships.Key Responsibilities:Serve as a trusted partner and primary contact for assigned customers and broker relationships.Manage day-to-day account servicing activities, ensuring timely resolution of customers and broker inquiries.Support account retention and renewal strategies through proactive client engagement and relationship management.Coordinate new account implementations, renewals, and enrollment activities.Collaborate with internal teams to resolve complex service issues and ensure customer satisfaction.Prepare, account reports, contractual documentation, and customer communicationsMaintain accurate customer records, documentation, and account data.Facilitate customer meetings, enrollment sessions, and benefit education opportunities.Identify customer needs and recommend solutions that align with business objectives and benefit strategies.Ensure compliance with HIPAA, regulatory requirements, and company policies.Support special projects and initiatives that contribute to customer retention, operational excellence, and business growth.Ideal Candidate:A relationship-driven professional with strong consultative, organizational, and problem-solving skills who can effectively manage customer relationships, navigate complex service situations, and partner across teams to deliver exceptional client experiences. The ideal candidate demonstrates accountability, professionalism, and a commitment to customer retention and long-term account success.###Required Job Qualifications:\\*2 years of work experience as a health care management Marketing Service Representative OR 5 years of experience in combination of sales/marketing/health insurance experience involving processing and coordination of services for health care clients.\\*Knowledge of group health products, comparing benefits, and implementation process.\\*Possess Life and Health State Health Insurance Licenses or obtain Life and Health State Health Insurance Licenses for the state of operations within 90 days of starting in role.\\*Interpersonal skills to interact professionally with both internal and external contacts.\\*Analytical and decision-making skills.\\*Proficient in Microsoft Excel, Word, and PowerPoint.Preferred Job Qualifications:\\*Associate or Bachelor Degree.\\*Experience with sales databases.######**Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.## **Base Pay Range**$63,300.00 - $114,300.00Exact compensation may vary based on skills, experience, and location.For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.