Marketing Service Representative (Account Manager)

TX PLAN; Houston (TX); On-site; USD 48,000 - 86,000; Full time

Job summary

HCSC seeks an Account Manager to serve as the primary contact for assigned customers and brokers, ensuring service delivery, renewals, and high satisfaction. You will collaborate with clients, brokers, sales teams, and internal stakeholders to address needs, resolve issues, and coordinate enrollment activities.

The ideal candidate will bring a relationship-driven approach, strong consultative and organizational skills, and proficiency with Excel, Word, PowerPoint and Access.

Qualifications

• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients.
• State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations.
• Organizational and decision-making skills; written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint and Access.

Responsibilities

• Serve as a trusted partner and primary contact for assigned customers and broker relationships.
• Manage day-to-day account servicing activities, ensuring timely resolution of customers and broker inquiries.
• Support account retention and renewal strategies through proactive client engagement and relationship management.
• Coordinate new account implementations, renewals, and enrollment activities.
• Collaborate with internal teams to resolve complex service issues and ensure customer satisfaction.
• Prepare, account reports, contractual documentation, and customer communications.
• Maintain accurate customer records, documentation, and account data.
• Facilitate customer meetings, enrollment sessions, and benefit education opportunities.
• Identify customer needs and recommend solutions that align with business objectives and benefit strategies.
• Ensure compliance with HIPAA, regulatory requirements, and company policies.
• Support special projects and initiatives that contribute to customer retention, operational excellence, and business growth.

Skills

Relationship-building

Consultative skills

Organizational skills

Problem-solving

Written and verbal communication

Education

Bachelor's degree in health insurance/health care field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

The Account Manager serves as the primary point of contact for assigned customers and brokers, building strong relationships while supporting account retention, service delivery, renewals, and overall customer satisfaction. This role partners closely with clients, brokers, sales teams, and internal stakeholders to address customer needs, resolve issues, coordinate benefit‑related activities, and ensure successful implementation and ongoing account management. The Account Manager provides consultative support, facilitates enrollments and renewals, analyzes account data, and proactively identifies opportunities to enhance customer experience and strengthen long‑term relationships. Key Responsibilities: Serve as a trusted partner and primary contact for assigned customers and broker relationships. Manage day‑to‑day account servicing activities, ensuring timely resolution of customers and broker inquiries. Support account retention and renewal strategies through proactive client engagement and relationship management. Coordinate new account implementations, renewals, and enrollment activities. Collaborate with internal teams to resolve complex service issues and ensure customer satisfaction. Prepare, account reports, contractual documentation, and customer communications. Maintain accurate customer records, documentation, and account data. Facilitate customer meetings, enrollment sessions, and benefit education opportunities. Identify customer needs and recommend solutions that align with business objectives and benefit strategies. Ensure compliance with HIPAA, regulatory requirements, and company policies. Support special projects and initiatives that contribute to customer retention, operational excellence, and business growth.

Ideal Candidate: A relationship‑driven professional with strong consultative, organizational, and problem‑solving skills who can effectively manage customer relationships, navigate complex service situations, and partner across teams to deliver exceptional client experiences. The ideal candidate demonstrates accountability, professionalism, and a commitment to customer retention and long‑term account success.

(Dearborn)

JOB REQUIREMENTS:

• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision‑making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients.
• State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations.
• Organizational and decision‑making skills; written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint and Access.

PREFERRED JOB REQUIREMENTS:

Health insurance/health care experience

Compensation:

Compensation: $47,500.00 - $86,000.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug‑free and smoke‑free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.