Marketing Operations Lead, MarTech & Automation (Remote)

Lumen; Honolulu (HI); Remote; USD 111,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Remote work flexibility

Bonus opportunities

Job summary

Lumen is a trusted network for AI-powered connectivity, offering secure, high-performance solutions across cloud, edge, and AI workloads. The Lead Marketing Operations Manager shapes and evolves our MarTech ecosystem for scalable campaigns and better customer experiences.

The role leads Marketo administration, manages integrations with Salesforce and other platforms, and collaborates across Marketing, Sales, Technology, Product, and Analytics to translate business needs into practical tech

Qualifications

• 5–10 years of experience administering and optimizing Marketo in enterprise environments.
• Experience supporting large-scale marketing automation programs and campaign operations.
• Strong experience with Salesforce integrations and complex marketing technology ecosystems.

Responsibilities

• Administer and optimize Marketo and related marketing technologies to enable reliable, scalable campaign execution.
• Own the strategy, maintenance, monitoring, and optimization of integrations between Marketo and connected platforms, including Salesforce, Demandbase, Conversica, Knak, NeverBounce, ZoomInfo, and OneTrust.
• Lead onboarding of new marketing technologies and integrations, including strategy, security reviews, configuration, testing, deployment, documentation, and ongoing support.
• Improve operational efficiency through effective project management, process optimization, and change management.
• Drive improvements in data quality, compliance, segmentation, and customer experience across the marketing technology ecosystem.
• Perform quality assurance for Marketo campaigns prior to deployment and establish standards that strengthen consistency, scalability, and campaign performance.
• Own documentation, process guidance, and operational resources that enable knowledge sharing, consistency, and effective stakeholder communication.
• Partner across Marketing, Sales, Technology, Product, and Analytics to translate evolving business requirements into scalable technology and automation solutions.

Skills

Communication

Documentation

Project management

Stakeholder collaboration

Data-driven decision making

Tools

Marketo

Salesforce

Demandbase

Conversica

Knak

NeverBounce

ZoomInfo

OneTrust

Job description

Lumen is a trusted network for AI-powered connectivity, offering secure, high-performance solutions across cloud, edge, and AI workloads. The Lead Marketing Operations Manager shapes and evolves our MarTech ecosystem for scalable campaigns and better customer experiences.

The role leads Marketo administration, manages integrations with Salesforce and other platforms, and collaborates across Marketing, Sales, Technology, Product, and Analytics to translate business needs into practical tech