Marketing Operations & Agile Delivery Lead

Accenture-Federal-Services-2; Washington (District of Columbia); On-site; USD 57,000 - 116,000; Full time

Job summary

Accenture Federal Services in Washington, DC is seeking a Marketing Operations Specialist to support product and delivery teams within a marketing and communications team. This role keeps the marketing technology, data, and processes behind our campaigns running well, and drives agile delivery across multiple concurrent workstreams.

The ideal candidate is an organized, hands-on operator who is comfortable working in marketing platforms and data, and who can also facilitate team ceremonies,

Qualifications

• 2+ years of experience in marketing operations, marketing technology, or campaign operations, and/or as a Scrum Master, Agile Delivery Lead, Project Manager, or similar role supporting cross-functional product or marketing teams.
• Hands-on experience with a marketing automation platform (HubSpot, Marketo, Pardot, or Eloqua) and a CRM (Salesforce or Microsoft Dynamics), with knowledge of funnel reporting and list management.
• Demonstrated experience facilitating agile ceremonies (sprint planning, standups, backlog refinement, reviews, and retrospectives), with strong working knowledge of Agile and Scrum principles.

Responsibilities

• Administer and optimize marketing technology platforms, such as marketing automation, CRM, and campaign management tools, and keep integrations running smoothly.
• Support campaign execution by building, QA'ing, and launching emails, forms, landing pages, and audience segments to agreed standards and timelines.
• Manage lead and contact data processes, including routing, scoring, lifecycle stages, list hygiene, and naming conventions, and document workflows and platform standards so work is repeatable.
• Build and maintain dashboards and recurring reports on campaign performance, funnel metrics, and operational health, and turn the data into clear insights and recommendations.
• Support marketing product teams through planning, prioritization, backlog management, and delivery execution.
• Facilitate Agile ceremonies, including sprint planning, standups, retrospectives, reviews, and backlog refinement.
• Manage multiple timelines, dependencies, and competing priorities across teams and initiatives, tracking progress, identifying risks, and proactively driving issue resolution.
• Partner with team leads and stakeholders to align on priorities, capacity, and delivery commitments, and maintain visibility into team performance through reporting, metrics, and status communications.
• Coach teams on Agile best practices and foster a culture of continuous improvement, identifying opportunities to streamline processes, automate manual work, and improve ways of working.

Skills

Marketing operations

Agile delivery

Scrum Master

Jira

Azure DevOps

Confluence

Excel

Power BI

Tableau

CRM integration

Tools

HubSpot

Marketo

Pardot

Eloqua

Salesforce

Job description

Accenture Federal Services in Washington, DC is seeking a Marketing Operations Specialist to support product and delivery teams within a marketing and communications team. This role keeps the marketing technology, data, and processes behind our campaigns running well, and drives agile delivery across multiple concurrent workstreams.

The ideal candidate is an organized, hands-on operator who is comfortable working in marketing platforms and data, and who can also facilitate team ceremonies,