Marketing Insights Analyst: VoC & CX Impact

KellyMitchell Group; St. Louis (MO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group seeks a Marketing Analytics Analyst in St. Louis, MO to support customer insights, market research, and VoC initiatives.

The role analyzes feedback, survey results, and operational data to deliver actionable insights that inform strategy and improve customer experience. You will translate complex data into executive-ready recommendations, build dashboards, and partner with stakeholders across the organization to drive customer-focused improvements.

Qualifications

• Bachelor's degree in Business, Marketing, Market Research, Analytics, or a related field
• Strong written, verbal, presentation, and stakeholder communication skills
• Demonstrated leadership experience and ability to influence decision-making
• Strategic mindset with the ability to translate data into actionable business recommendations
• Experience analyzing survey results, customer feedback, and research data

Responsibilities

• Manage recurring customer research and VoC reporting deliverables, including monthly survey analysis and executive reporting
• Analyze data collected from customer interactions across digital, IVR, and field service channels
• Support ad hoc research projects and survey initiatives requested by business partners throughout the organization
• Develop meaningful insights by integrating customer feedback, operational metrics, and market intelligence
• Create reports, dashboards, presentations, and data visualizations that communicate findings and business recommendations
• Partner with cross-functional stakeholders to identify customer experience improvement opportunities
• Facilitate discussions and action-planning sessions that translate insights into measurable business outcomes
• Present findings and recommendations to business stakeholders and leadership teams

Job description

KellyMitchell Group seeks a Marketing Analytics Analyst in St. Louis, MO to support customer insights, market research, and VoC initiatives.

The role analyzes feedback, survey results, and operational data to deliver actionable insights that inform strategy and improve customer experience. You will translate complex data into executive-ready recommendations, build dashboards, and partner with stakeholders across the organization to drive customer-focused improvements.