Marketing Analytics Analyst

KellyMitchell Group; St. Louis (MO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group seeks a Marketing Analytics Analyst in St. Louis, MO to support customer insights, market research, and VoC initiatives.

The role analyzes feedback, survey results, and operational data to deliver actionable insights that inform strategy and improve customer experience. You will translate complex data into executive-ready recommendations, build dashboards, and partner with stakeholders across the organization to drive customer-focused improvements.

Qualifications

• Bachelor's degree in Business, Marketing, Market Research, Analytics, or a related field
• Strong written, verbal, presentation, and stakeholder communication skills
• Demonstrated leadership experience and ability to influence decision-making
• Strategic mindset with the ability to translate data into actionable business recommendations
• Experience analyzing survey results, customer feedback, and research data

Responsibilities

• Manage recurring customer research and VoC reporting deliverables, including monthly survey analysis and executive reporting
• Analyze data collected from customer interactions across digital, IVR, and field service channels
• Support ad hoc research projects and survey initiatives requested by business partners throughout the organization
• Develop meaningful insights by integrating customer feedback, operational metrics, and market intelligence
• Create reports, dashboards, presentations, and data visualizations that communicate findings and business recommendations
• Partner with cross-functional stakeholders to identify customer experience improvement opportunities
• Facilitate discussions and action-planning sessions that translate insights into measurable business outcomes
• Present findings and recommendations to business stakeholders and leadership teams

Job description

Job Summary

Our client, a leading energy provider, is seeking a Marketing Analytics Analyst to support customer insights, market research, and Voice of Customer (VoC) initiatives. This role is responsible for analyzing customer feedback, survey results, operational data, and market intelligence to deliver actionable insights that enhance the customer experience and inform business strategy. The ideal candidate is a highly analytical and collaborative professional with experience translating complex data into meaningful recommendations, developing executive-level reporting, and partnering with stakeholders to drive customer-focused improvements across the organization.

Contract Details

Duration: 6-Month Contract

Location: St. Louis, MO

Core Responsibilities

• Manage recurring customer research and Voice of Customer reporting deliverables, including monthly survey analysis and executive reporting.
• Analyze data collected from customer interactions across digital, IVR, and field service channels.
• Support ad hoc research projects and survey initiatives requested by business partners throughout the organization.
• Develop meaningful insights by integrating customer feedback, operational metrics, and market intelligence.
• Create reports, dashboards, presentations, and data visualizations that communicate findings and business recommendations.
• Partner with cross-functional stakeholders to identify customer experience improvement opportunities.
• Facilitate discussions and action-planning sessions that translate insights into measurable business outcomes.
• Support vendor management activities and ensure quality standards across customer research programs.
• Present findings and recommendations to business stakeholders and leadership teams.
• Collaborate with internal teams to prioritize research initiatives and strategic customer experience projects.

Required Skills & Experience

• Bachelor's degree in Business, Marketing, Market Research, Analytics, or a related field
• 7+ years of experience in market research, customer insights, Voice of Customer programs, or qualitative and quantitative research
• Strong written, verbal, presentation, and stakeholder communication skills
• Demonstrated leadership experience and ability to influence decision-making
• Strategic mindset with the ability to translate data into actionable business recommendations
• Experience analyzing survey results, customer feedback, and research data
• Strong problem-solving and project management capabilities
• Advanced proficiency in Microsoft Office applications, including PowerPoint and Excel
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Preferred Skills & Experience

• Experience supporting Voice of Customer (VoC) programs
• Utility industry experience
• Knowledge of customer experience measurement and survey methodologies
• Experience with data visualization and dashboard development
• Familiarity with SQL, Python, R, Power BI, SAS, SPSS, or similar analytics tools
• Master's degree in Business, Marketing, Market Research, or a related discipline
• Experience leading cross-functional research and analytics initiatives

Key Competencies & Behaviors

• Exceptional communication and presentation abilities
• Strategic thinker with strong business acumen
• Highly detail-oriented and organized
• Ability to work independently while collaborating effectively across teams
• Strong relationship-building and stakeholder management skills
• Analytical mindset with the ability to simplify complex information
• Self-motivated professional who thrives in a dynamic environment
• Ability to balance recurring deliverables with changing business priorities

Work Environment

Location: St. Louis, MO

Work Model: Hybrid, 3 days onsite

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $26.00 and $38.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.