Voice of Customer Insights Analyst

Learning Care Group; Novi (MI); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Childcare discount

Health benefits

401(k) match

Tuition reimbursement

Flexible PTO

Job summary

Learning Care Group in the United States seeks a Customer Insights Analyst to lead Voice of Customer programs and translate family feedback into actionable insights across marketing and operations.

You'll design studies, build segmentation models, and maintain metrics like NPS and CSAT, partnering with CX & Activation and data science teams to inform decision-making. This role blends research, analytics and storytelling.

Qualifications

• Bachelor's degree required in psychology, sociology, marketing research, statistics, consumer behavior, or a related field.
• 3-5 years in consumer insights or market research with analytical focus.
• Hands-on survey design and analysis experience with sampling and significance testing.
• Experience with Qualtrics, Medallia, SurveyMonkey or similar survey platforms.
• Experience SQL and querying data from a modern data warehouse.
• Experience presenting findings to executives or senior leadership.

Responsibilities

• Own the Voice of Customer program across surveys, calls, complaints, reviews, and exit data.
• Design and execute customer research studies including surveys, interviews, and behavioral analyses.
• Build and maintain family segmentation and persona models used across marketing, product, and operations.
• Maintain measurement of NPS, CSAT, and family experience metrics across the brand portfolio.
• Partner with CX & Activation Manager on learning agenda design and prioritization.
• Support Data Science and predictive modeling initiatives with foundational research and validation.
• Contribute to portfolio reporting on family experience and satisfaction to executive audiences.
• Translate qualitative and quantitative research findings into insights and recommendations.
• Other duties as assigned.

Skills

Voice of Customer analytics

Survey design & analysis

Data storytelling

Executive presentations

Education

Bachelor's degree in psychology, sociology, marketing research, statistics, consumer behavior, or related field

Tools

Qualtrics

Medallia

SurveyMonkey

SQL

Data warehouse querying

R

Python

Job description

Learning Care Group in the United States seeks a Customer Insights Analyst to lead Voice of Customer programs and translate family feedback into actionable insights across marketing and operations.

You'll design studies, build segmentation models, and maintain metrics like NPS and CSAT, partnering with CX & Activation and data science teams to inform decision-making. This role blends research, analytics and storytelling.