Director, VoC & Customer Insights Analytics

Global Payments; Lenexa (KS); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Global benefits program

Career development opportunities

Learning and development resources

Supportive, inclusive team environment

Job summary

Global Payments in Lenexa, KS seeks a Director, Voice of Customer (VoC) to own the enterprise VoC strategy and transform customer and market data into actionable insights that drive customer-centric growth. You will build listening programs, dashboards, and analytics capabilities across functions, leading a global team.

You will advance Qualtrics, AI-enabled analytics, and measurement standards while partnering with Product, Operations, and other functions to drive adoption and measurable

Qualifications

• 10+ years in Customer Experience, Customer Insights, or related analytics roles.
• 5+ years of leadership experience managing teams and enterprise initiatives.
• Experience building enterprise VoC programs and scale across markets.
• Hands-on with Qualtrics, survey design, vendor management, and platform optimization.
• Strong ability to translate data into executive insights and recommendations.

Responsibilities

• Own the global VoC strategy and listening programs across countries and brands.
• Govern enterprise survey design, distribution, measurement, and reporting standards.
• Build integrated listening ecosystems linking survey, behavioral, and market data.
• Develop dashboards and executive insights to influence investments and priorities.
• Lead and develop a high-performing global customer insights team.

Skills

Leadership

Enterprise initiatives

Data analytics

Qualtrics expertise

Analytical thinking

Strategic influence

Bachelor’s degree or equivalent

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Tableau

Power BI

SQL

Python

R

Job description

Global Payments in Lenexa, KS seeks a Director, Voice of Customer (VoC) to own the enterprise VoC strategy and transform customer and market data into actionable insights that drive customer-centric growth. You will build listening programs, dashboards, and analytics capabilities across functions, leading a global team.

You will advance Qualtrics, AI-enabled analytics, and measurement standards while partnering with Product, Operations, and other functions to drive adoption and measurable