Marketing Coordinator - Guest Ambassador

SeaWorld Parks & Entertainment; Tampa (FL); On-site; USD 47,279,000 - 52,349,000; Full time

Benefits offered by this job

Free park admission

Discounts on park admission tickets &"

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events and give- aw

SeaWorld family & friends discounts

Job summary

Busch Gardens is seeking a Guest Services Ambassador in Tampa to greet guests, verify passholder memberships, and sell upgrades. You will help with in-park communications, answer questions, and guide guests to offerings, while building a strong pass holder community and delivering exceptional guest service.

The role requires 2+ years in hospitality or guest services, a degreed background in Communications/Marketing/Hospitality is a plus, and a flexible schedule including weekends, evenings, and

Qualifications

• 2+ years of experience in hospitality or guest services.
• Bachelor's degree in Communications, Marketing or Hospitality is a plus.
• Sales experience and comfort with selling upgrades to guests.
• Outgoing, approachable and friendly demeanor with strong communication skills.
• Willing to work a flexible schedule including weekends, evenings and holidays.

Responsibilities

• Greet guests at reception area and verify passholder membership.
• Interact with guests, answering questions, selling incremental experiences and upgrades.
• Assist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.
• Assist guests in park, answer questions and give directions.
• Respond to guests in a timely manner and drive positive sentiment within the community.
• Monitor, track, and report on pass members and provide insights.
• Build relationships with guests and annual pass holder community.
• Nurture a stronger sense of community among pass holders.
• Keep Pass Member Landing area clean and organized.
• Help facilitate Pass Member Events and other Marketing activations.
• Perform other duties as assigned.

Skills

Guest services

Sales experience

Communication skills

Flexible schedule

Education

Bachelor's degree in Communications, Marketing or Hospitality

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Compensation Rate

$16.50/hour

Responsibilities

• Greet guests at reception area and verify passholder membership
• Interact with guests, answering questions, selling incremental experiences and upgrades
• Assist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.
• Assist guests in park, answer questions and give directions
• Respond to guests in a timely manner and ultimately drive a positive recovery/sentiment within the community
• Monitor, track, and report on and provide insights on our pass members
• Build relationships with guests and annual pass holder community as a whole
• Nurture a stronger sense of community among pass holders
• Keep Pass Member Landing area clean and organized
• Help facilitate Pass Member Events and other Marketing activations.
• Perform other duties as assigned

What It Takes To Succeed

• 2 + years of experience in a hospitality or guest services role (customer service, guest relations, hotel front desk)
• Bachelor's Degree in Communications, Marketing or Hospitality is a plus
• Sales experience, comfortable with selling upgrades and in park experiences to guests
• Outgoing, approachable, personable and friendly demeanor =

  Excited and open to interacting with Busch Gardens most loyal and valued pass member holders

  New line
• Have outstanding communications skills
• Ability to convey messages clearly and persuasively
• Be willing to work a flexible schedule to include weekends, evenings, and holidays

The perks of the position

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.