Guest Arrival Ambassador

SeaWorld; Tampa (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events and giveways

Job summary

SeaWorld is seeking a Guest Arrival Ambassador to keep our park running smoothly while delivering outstanding guest service with a positive, energetic spirit. You’ll greet guests, answer questions, process reservations, guide show times and help manage crowd flow and parking.

Candidates must be at least 18, able to work indoors/outdoors in various weather, lift up to 50 lbs, and handle monetary transactions.

Qualifications

• Must be at least 18 years old.
• Ability to work indoors and outdoors in various weather.
• Excellent communication and problem-solving skills.
• Ability to lift up to 50 lbs.
• Basic computer skills with Windows/Office.
• Flexibility to work varied shifts.
• Experience handling cash is a plus.

Responsibilities

• Greet guests at arrival and interact with them.
• Answer questions and resolve guest issues.
• Advise guests on show times and attraction information.
• Facilitate crowd flow and manage parking lot operations.
• Process monetary transactions and handle will call requests.
• Work as part of a team to deliver excellent guest service.
• Adhere to all safety policies and procedures.

Skills

Excellent communication

Problem solving

Customer service

Teamwork

Multitasking

Cash handling

Tools

Windows/Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that’s just what its like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Compensation:

$15 per hour

What you get to do:

As a Guest Arrival Ambassador, you’ll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you’ll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot. You will:

• Greet and interact with guests
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow, including traffic in parking lot
• Perform crowd control in order to open and close location efficiently
• Accurately process monetary transactions
• Handle will call and interaction program requests
• Adhere to all monetary handling policies and procedures
• Work as part of a team to increase productivity while providing excellent guest service
• Practice safe work habits, including the use of personal protective equipment

What it takes to succeed:

• At least 18 years old
• Ability to work indoors and outdoors, in a variety of weather conditions
• Excellent communication and problem-solving skills
• Ability to push, pull and lift a minimum of 50 lbs.
• Basic computer skills with Windows/Office
• Flexibility in working varied shifts
• Ability to process monetary transactions and accurately use a register
• Monetary handling experience a plus
• Comfortable handling large amounts of cash
• Ability to walk and stand extensively
• Ability to work well as part of a team
• Ability to multitask while maintaining a positive attitude and delivering excellent guest service
• Ability to complete all legal, company and department training requirements

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.