Market Service Manager

US LBM Holdings, LLC; Pennsylvania; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

PA Building Supply, a Division of US LBM Holdings, LLC, is seeking a Market Service Manager to lead the Installation Services function across the market. You will drive project planning, staffing, and customer satisfaction while partnering with Sales, Operations, and leadership to deliver safe, on-time, quality installations.

You will coach and develop installation coordinators and field crews, establish standardized processes, monitor performance metrics, and pursue profitable growth for the

Qualifications

• 5+ years leading installation or field-service teams in construction or building materials.
• Experience with estimating, quoting, project coordination, and customer-facing operations.
• Experience collaborating across Sales, Operations, and service functions to meet commitments.

Responsabilités

• Lead and coordinate the market's Installation Services function with goals, standards, and performance expectations.
• Provide coaching and development for installation coordinators and field teams.
• Oversee installation projects to ensure scope, cost, quality, schedule, and safety.
• Partner with Sales and Operations to align staffing and resources with demand.
• Maintain installation workflows, plans, and documentation reflecting approved scope and commitments.
• Identify risks and develop plans for scope, schedule, labor, and material issues.
• Monitor performance, drive improvements in quality, efficiency, and profitability.
• Ensure safety compliance across all installation activities.

Connaissances

Leadership

Team development

Estimating

Project coordination

Customer relationship management

Financial acumen

Plans/specs reading

Communication skills

Microsoft Office

Workflow optimization

Formation

Bachelor's degree or equivalent

Description du poste

A Brief Overview

The Market Service Manager is responsible for leading and coordinating the market's Installation Services function. This position provides leadership to the Installation team and is accountable for delivering an effective, consistent customer experience through the planning and execution of installation projects. The Market Install Manager partners closely with Sales, Operations, and other market leadership to ensure installation projects are properly planned and executed, and customer commitments are delivered safely, efficiently, and to established quality standards. The role establishes priorities, performance expectations, and standardized processes across the Installation Services function while developing associates and driving continuous improvement, accountability, customer satisfaction, and profitable growth.

What you will do

• Lead and coordinate the market's Installation Services function, establishing goals, priorities, service standards, and performance expectations.
• Provide leadership, coaching, and development for associates responsible for installation coordination and field installation activities, including recruiting, selecting, training, and developing talent to support current and future market needs.
• Oversee installation projects to ensure they are properly planned, scheduled, executed, and completed in accordance with established scope, cost, quality, customer, and safety expectations.
• Partner with Sales, Operations, and other market leadership to align installation staffing, priorities, capabilities, and resources with market demand and customer requirements.
• Ensure installation work plans and project documentation accurately reflect approved scope, material and labor requirements, schedules, and customer commitments.
• Identify project risks and ensure appropriate plans are developed to address scope, scheduling, labor, material, customer, and field execution issues.
• Establish and maintain consistent installation procedures, workflows, quality standards, and accountability across field crews and installation partners.
• Monitor installation performance, including project progress, workmanship, costs, productivity, and customer issues, and drive improvements that support quality, efficiency, customer satisfaction, and profitability.
• Promote and enforce adherence to company safety expectations and applicable requirements throughout all installation activities.
• Maintain strong customer relationships, partner with Sales and Operations to resolve installation-related concerns, and ensure issues are followed through to satisfactory resolution.
• Will also provide leadership and oversight for the market's Inside Sales and Estimating functions, where applicable, including establishing priorities, performance expectations, and consistent processes to support market and customer needs.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• Bachelor's Degree preferred, or equivalent combination of relevant education and industry experience.

Experience Qualifications

• 5+ years of experience in building materials, construction, distribution, installation services, estimating, inside sales, or a related field preferred.
• Prior experience leading and developing teams required.
• Experience with estimating, quoting, project coordination, installation services, or customer-facing service operations strongly preferred.
• Experience working across Sales, Operations, and service functions to deliver customer commitments preferred.

Skills and Abilities

• Demonstrated knowledge of building-material products, applications, plans/specifications, customer requirements, and project execution preferred.
• Strong leadership, coaching, and team-development capabilities.
• Strong understanding of estimating, quoting, customer service, installation, and project coordination processes.
• Business and financial acumen with the ability to understand project costs, labor requirements, margins, productivity, and operational performance.
• Ability to read, understand, and work from plans, specifications, scopes of work, and project requirements.
• Strong organizational and prioritization skills with the ability to manage multiple functions and competing priorities.
• Demonstrated ability to establish processes, performance expectations, and accountability.
• Strong problem-solving and continuous-improvement mindset.
• Excellent verbal and written communication skills.
• Strong customer focus and ability to develop collaborative relationships across Sales, Operations, customers, vendors, and field personnel.
• Proficiency with Microsoft applications and other market-specific estimating, quoting, order-management, and business systems as needed.

Travel Requirements

• Up to 50% travel may be required for meetings, training, and other business activities. Travel may include overnight stays and air travel.

PA Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.