Market Installation Services Manager (Travel‑Ready)

US LBM; York (York County); On-site; USD 90,000 - 120,000; Full time

Job summary

PA Building Supply, a division of US LBM Holdings, is seeking a Market Service Manager to lead Installation Services across the market. You will drive planning, scheduling, and execution of installation projects while partnering with Sales and Operations to meet customer commitments safely and efficiently.

This role emphasizes developing associates, standardizing processes, managing risks, and delivering profitable growth, with travel up to 50% and a focus on quality, safety, and customer

Qualifications

• Bachelor’s Degree preferred, or equivalent combination of relevant education and industry experience.
• 5+ years of experience in building materials, construction, distribution, installation services, estimating, inside sales, or a related field preferred.
• Prior experience leading and developing teams required.
• Experience with estimating, quoting, project coordination, installation services, or customer-facing service operations strongly preferred.

Responsibilities

• Lead and coordinate the market’s Installation Services function, establishing goals, priorities, service standards, and performance expectations.
• Provide leadership, coaching, and development for associates responsible for installation coordination and field installation activities, including recruiting, selecting, training, and developing talent to support current and future market needs.
• Oversee installation projects to ensure they are properly planned, scheduled, executed, and completed in accordance with established scope, cost, quality, customer, and safety expectations.
• Partner with Sales, Operations, and other market leadership to align installation staffing, priorities, capabilities, and resources with market demand and customer requirements.
• Ensure installation work plans and project documentation accurately reflect approved scope, material and labor requirements, schedules, and customer commitments.
• Identify project risks and ensure appropriate plans are developed to address scope, scheduling, labor, material, customer, and field execution issues.
• Establish and maintain consistent installation procedures, workflows, quality standards, and accountability across field crews and installation partners.
• Monitor installation performance, including project progress, workmanship, costs, productivity, and customer issues, and drive improvements that support quality, efficiency, customer satisfaction, and profitability.
• Promote and enforce adherence to company safety expectations and applicable requirements throughout all installation activities.
• Maintain strong customer relationships, partner with Sales and Operations to resolve installation-related concerns, and ensure issues are followed through to satisfactory resolution.
• Will also provide leadership and oversight for the market’s Inside Sales and Estimating functions, where applicable, including establishing priorities, performance expectations, and consistent processes to support market and customer needs.

Skills

Leadership

Team development

Project coordination

Estimating & quoting

Sales & operations alignment

Customer service

Financial acumen

Planning

Education

Bachelor’s Degree preferred, or equivalent combination of relevant education and industry experience

Tools

Microsoft Office

Estimating software

Job description

PA Building Supply, a division of US LBM Holdings, is seeking a Market Service Manager to lead Installation Services across the market. You will drive planning, scheduling, and execution of installation projects while partnering with Sales and Operations to meet customer commitments safely and efficiently.

This role emphasizes developing associates, standardizing processes, managing risks, and delivering profitable growth, with travel up to 50% and a focus on quality, safety, and customer