Installation Service Coordinator

US LBM Holdings, LLC; Morrisville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Professional Building Supply, a division of US LBM Holdings, LLC, seeks an Installation Service Coordinator in North Carolina. This role coordinates installers, vendors, and staff to meet customer schedules and services, while maintaining service records and processing reimbursements.

Responsibilities include coordinating with technicians, managing paperwork for next-day services, tracking status, and ensuring on-time delivery of materials.

Qualifications

• 1–3 years of office administration and/or millwork experience preferred.
• Strong verbal and written communication skills.
• Ability to handle interpersonal conflict.
• Confidentiality requirement is high.
• Safety‑sensitive position.

Responsibilities

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to sales department and managers, including daily entry of notes.
• Coordinate with shop manager and shipping coordinator for paperwork and delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others to deliver products and services on time and complete.
• Identify barriers to achieve results and communicate them to the team.
• May train another associate during vacations/illnesses.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Invoices and bills for chargeable/billable service; assist Credit as needed.
• Create and update a department procedure manual.

Skills

Interpersonal skills

Verbal communication

Written communication

Confidentiality

Computer literacy

Safety‑sensitive

Education

High School Diploma or GED

Job description

Founded in 2003, Professional Builders Supply today operates locations in the Carolinas, selling, installing and distributing residential and commercial building materials such as lumber, siding, trim, doors, windows, decking and railing. The company also operates a truss manufacturing facility in Fayetteville, North Carolina and provides turn-key installation services for multifamily applications through its PBS Commercial brand and for residential roofing and siding via SouthEnd Exteriors.

A Brief Overview

The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. This person will provide exceptional customer service to deliver products and services on time and complete.

What you will do

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Create and update a procedure manual for the department.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of office administration and/or millwork experience preferred.

Skills and Abilities

• Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement - high
• Computer literate in applicable software and hardware applications.
• This position is deemed as a Safety Sensitive position.

Additional Potential Opportunities based on experience:

• ININS1 - Insulation Install and Service I
• ININS2 - Insulation Install and Service II
• ININS3 - Insulation Install and Service III
• ININSLD - Insulation Install and Service Lead

Professional Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.