Market Service Leader - Commercial Insurance

Hylant; Dublin (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

Hylant in Dublin, OH is seeking a Market Service Leader to manage an assigned team of insurance professionals, drive client engagement strategies, and ensure service excellence.

The role requires five years in insurance brokerage, a related bachelor’s degree, a current license, and travel readiness; EPIC experience and MS Office proficiency are preferred. This is a full-time, on-site position with opportunities to influence client outcomes and grow the book of business.

Qualifications

• A minimum of five (5) years insurance brokerage or related experience in property & casualty.
• Bachelor’s degree in Risk Management, Business Administration, or related field (or equivalent combination of education and experience).
• Current insurance license in the assigned discipline.
• EPIC or similar agency management system.
• Competence with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Results-oriented with the ability to change priorities as needed.
• Demonstrated successful ability to lead and conduct difficult conversations. Prior direct supervisory or leadership experience highly desired.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.
• Must be legally authorized to work in the United States.

Responsibilities

• Lead, engage, coach, mentor, guide and manage performance of an assigned team.
• Collaborate with leadership in staffing selection, account assignments, performance evaluation, and team development to meet objectives.
• Manage work assignments, attendance, and time off for assigned team.
• Lead onboarding and training of new team members with training plans.
• Manage and track training and development progress; conduct milestone assessments and develop promotions.
• Address internal staff conflicts efficiently and escalate to leadership as needed.
• Oversee CES compliance, prepare CES meeting materials, and participate in CES meetings.
• Lead service functions as primary client contact for the book of business.
• Perform other duties and special projects as assigned.

Skills

Leadership

Coaching

Performance management

Team development

Staff collaboration

Education

Bachelor’s degree in Risk Management or Business Administration

Tools

EPIC

Microsoft Office

Job description

The Opportunity:The Market Service Leader will manage, engage, develop, and retain an assigned team in collaboration with leadership and other key stakeholders by leading, engaging, monitoring, coaching and fostering an environment that encourages long-term career development. When appropriate, this position will also be responsible for managing an assigned book of business.In This Role You Will Execute On:Lead, engage, coach, mentor, guide and manage performance of an assigned team. Collaborate with leadership in all talent functions including staffing selection, account assignments, performance evaluation, and team development ensuring appropriate levels of productivity, team effectiveness, support, and resources are in place to meet or exceed objectives.Manage work assignments, attendance, and time off requests for assigned team.Liaise with leadership, Foundations, and Talent teams to lead onboarding and training of new team members ensuring appropriate training plans are created and followed.Manage and track training and development progress for all assigned team members; conduct milestone assessments to calibrate and document development. Recommend promotion or development plans and work with appropriate stakeholders to implement.Assess performance levels for assigned team; participate in talent planning, performance management, and feedback efforts leading professional development conversations when appropriate.Address internal staff conflicts efficiently and to the mutual benefit of all involved; escalating issue to leadership for guidance or assistance as needed.Oversee Client Engagement Strategy (CES) compliance, lead CES meeting prep ensure collaboration and participation from all stakeholders; participate CES meetings as needed.Lead and manage service functions serving as the primary client contact for book of business as assigned.Perform other duties and special projects as assigned.In This Role You Will Need:A minimum of five (5) years insurance brokerage or related experience within the assigned discipline (property & casualty).Bachelor’s degree in Risk Management, Business Administration, or related field (or equivalent combination of education and experience).Appropriate designations for the assigned discipline highly desired.Current insurance license in the assigned discipline.Fluent in EPIC or similar agency management system.Competence with Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)Results-oriented with the ability to change priorities as needed.Demonstrated successful ability to lead and conduct difficult conversations. Prior direct supervisory or leadership experience highly desired.Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.Must be legally authorized to work in the United States.Why Hylant?Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected.Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact.