Market Sales Manager - Family Service

Sci Corp; Richardson (TX); Sur place; USD 100 000 - 250 000; Plein temps

Résumé du poste

Sci Corp in Richardson, TX is seeking a results-driven Sales Manager to lead a team of Sales Counselors, drive revenue growth, and ensure customer satisfaction while upholding company policies and ethics.

The role requires 5+ years of sales management experience in funeral/cemetery services, a high school diploma (bachelor's preferred), and valid state licenses. Collaboration, budget oversight, and training are essential, with compensation ranging from $100,000 to $250,000 earnings potential.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 5+ years of sales management experience in cemetery/funeral industry.
• Sales counselor training and supervision experience a plus.
• Knowledge of CRM systems is a plus.

Responsabilités

• Meet and exceed location sales quotas.
• Provide training to Sales Counselors on sales processes.
• Lead aftercare, prospecting, product knowledge and closing skills.
• Manage Sales Counselors and ensure customer service delivery.
• Develop local marketing programs and participate in community events.
• Review contracts for compliance and approve discounts.
• Maintain marketing materials and sales spaces.

Connaissances

Sales management

Coaching

Customer focus

Communication

Formation

High school or equivalent

Bachelor's degree preferred

Outils

MS Office

Windows

CRM systems

Description du poste

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor's degree preferred

Experience

• Sales Management experience with a minimum of 5+ years within the Cemetery/Funeral Industry required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver's license with good driving record

• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation: $100,000 to $250,000 earnings potential

Postal Code: 75081

Category (Portal Searching): Sales

Job Location: US-TX - Richardson