Market Operations Analyst: Risk & Process Excellence

Us Bank; Saint Paul (MN); Hybrid; USD 71,000 - 84,000; Full time

Job summary

U.S. Bank seeks a Market Operations Analyst to provide operational support and risk management consulting for Small Business Banking teams across an assigned market.

You will partner with bankers and business leaders to improve efficiency, ensure policy compliance, mitigate risk, and resolve complex customer issues. The role emphasizes process improvement, training delivery, and cross-functional collaboration within a hybrid work environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically four or more years of related experience.
• Experience in Small Business Banking, Commercial Banking, or financial services.

Responsibilities

• Serve as the primary operational support partner for Small Business Banking teams within an assigned market or region.
• Consult with business partners on risk management practices, operational procedures, and regulatory requirements.
• Analyze existing processes and identify opportunities to improve workflow efficiency, reduce risk, and enhance operational effectiveness.
• Make independent, risk-based decisions regarding operational issues and escalated situations.
• Investigate and assist in resolving complex customer complaints and operational concerns.
• Partner with regional leaders and cross-functional stakeholders to drive consistent execution of policies and procedures.
• Develop and deliver training, onboarding support, presentations, and communication materials.
• Participate in projects involving process enhancements, system improvements, compliance initiatives, and operational workstreams.
• Maintain documentation, reporting, testing plans, and project tracking tools to support operational initiatives.
• Analyze data and prepare reports that support decision-making and performance monitoring.
• Collaborate with internal partners, including risk, security, operations, and business leadership teams.
• Promote a culture of continuous improvement, customer focus, and operational excellence.

Skills

Excel

Risk management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Job description

U.S. Bank seeks a Market Operations Analyst to provide operational support and risk management consulting for Small Business Banking teams across an assigned market.

You will partner with bankers and business leaders to improve efficiency, ensure policy compliance, mitigate risk, and resolve complex customer issues. The role emphasizes process improvement, training delivery, and cross-functional collaboration within a hybrid work environment.