Senior Business Banking Support Specialist

Us Bank; Sacramento (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Business Banking Support Specialist to deliver exceptional client service for customer accounts and inquiries while supporting Relationship Managers and Analysts.

The role emphasizes proactive problem solving, cross-functional collaboration, and adherence to regulatory requirements. The position requires a foundation in banking products, strong communication, and experience in safeguarding client relationships with timely, accurate compliance.

Qualifications

• Customer service experience in a banking environment preferred.
• Ability to identify and resolve client issues efficiently.
• Strong written and verbal communication skills in professional interactions.

Responsibilities

• Assist customer accounts and inquiries to ensure client satisfaction.
• Support Sales teams in executing One Bank strategy and growing market share.
• Retain and deepen client relationships through timely, professional service.
• Identify potential problems, compliance issues, and maximize client satisfaction.
• Ensure compliance with procedural, policy and regulatory requirements.

Skills

Customer service

Problem resolution

Verbal and written communication

Interpersonal skills

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Business Banking Support Specialist to deliver exceptional client service for customer accounts and inquiries while supporting Relationship Managers and Analysts.

The role emphasizes proactive problem solving, cross-functional collaboration, and adherence to regulatory requirements. The position requires a foundation in banking products, strong communication, and experience in safeguarding client relationships with timely, accurate compliance.