Market Operations Analyst

U.S. Bank; Chicago (IL); Hybrid; USD 71,000 - 84,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacations

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Market Operations Analyst to provide operational support and risk management guidance for Small Business Banking teams within a defined market.

The role partners with bankers, relationship managers, and leaders to improve efficiency, ensure policy compliance, and mitigate risk. Responsibilities include analyzing processes, making risk-based decisions, resolving complex issues, and delivering training materials.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically four or more years of related experience.

Responsibilities

• Serve as the primary operational support partner for Small Business Banking teams within an assigned market or region.
• Consult with business partners on risk management practices, operational procedures, and regulatory requirements.
• Analyze existing processes and identify opportunities to improve workflow efficiency, reduce risk, and enhance operational effectiveness.
• Make independent, risk-based decisions regarding operational issues and escalated situations.
• Investigate and assist in resolving complex customer complaints and operational concerns.
• Partner with regional leaders and cross-functional stakeholders to drive consistent execution of policies and procedures.
• Develop and deliver training, onboarding support, presentations, and communication materials.
• Participate in projects involving process enhancements, system improvements, compliance initiatives, and operational workstreams.

Skills

Risk management

Data analysis

Cross-functional collaboration

Project coordination

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Pivot tables

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description The Market Operations Analyst provides operational support and risk management consultation for Small Business Banking teams within an assigned market or region. This role partners closely with bankers, relationship managers, and business leaders to improve operational efficiency, ensure compliance with policies and regulations, mitigate risk, and support the resolution of complex customer and operational issues. The analyst independently evaluates situations and makes time-sensitive, risk-based decisions that may have significant financial or operational impact. This individual serves as a trusted advisor, helping business partners navigate procedures, strengthen controls, and improve adherence to operational requirements. In addition, the role supports process improvement initiatives, analyzes workflows and operational challenges, develops recommendations to increase efficiency, assists with testing and implementation of system enhancements, and delivers training and communication materials to support organizational change. The Market Operations Analyst collaborates across multiple business lines, promotes a culture of continuous improvement, and helps drive positive outcomes for employees, customers, and the bank.

Key Responsibilities

• Serve as the primary operational support partner for Small Business Banking teams within an assigned market or region.
• Consult with business partners on risk management practices, operational procedures, and regulatory requirements.
• Analyze existing processes and identify opportunities to improve workflow efficiency, reduce risk, and enhance operational effectiveness.
• Make independent, risk-based decisions regarding operational issues and escalated situations.
• Investigate and assist in resolving complex customer complaints and operational concerns.
• Partner with regional leaders and cross-functional stakeholders to drive consistent execution of policies and procedures.
• Develop and deliver training, onboarding support, presentations, and communication materials.
• Participate in projects involving process enhancements, system improvements, compliance initiatives, and operational workstreams.
• Maintain documentation, reporting, testing plans, and project tracking tools to support operational initiatives.
• Analyze data and prepare reports that support decision-making and performance monitoring.
• Collaborate with internal partners, including risk, security, operations, and business leadership teams.
• Promote a culture of continuous improvement, customer focus, and operational excellence.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically four or more years of related experience.

Preferred Qualifications

• Small Business Banking, Commercial Banking, Retail Banking, or financial services experience.
• Experience influencing partners without direct authority and building strong cross-functional relationships.
• Proven ability to manage multiple priorities in a fast-paced, changing environment.
• Experience leading meetings, facilitating training sessions, and presenting to business stakeholders.
• Advanced Microsoft Excel skills, including pivot tables and data analysis.
• Experience supporting operational risk, process improvement, and change management initiatives.

The role offers a hybrid schedule, which means there's an in-office expectation of 3 or more days per week at one of the posted hub locations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $71,400.00 - $84,000.00

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at—all from Day One.