Market Leader: Multi-Store Growth & People Champion

Follett Higher Education; Manhattan (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

Follett Higher Education seeks a Market Leader to guide and inspire store leaders across a defined geographic market, driving sales growth, talent development, campus relations, and superior customer service. You will lead change management, communicate Follett priorities, and ensure alignment with strategic direction while elevating the retail experience.

You will oversee campus relations, execute store operating plans, and ensure timely delivery of course materials, general merchandise, and AR

Qualifications

• Bachelor's Degree or equivalent.
• 5-7 years of multi-unit store experience.
• Results and sales driven.
• Experience with full-cycle talent management.
• Passionate about customer service.
• Foster strong relationships with campus relations.

Responsibilities

• Drive results and sales within a geographic market through leadership of store teams and execution of operational plans.
• Lead in-store visits, review financial reporting, and plan actions to improve results.
• Plan and execute sales events (e.g., Back to School, Gameday, Homecoming).
• Ensure adherence to operational procedures and labor hour budgets.
• Coach teams on merchandising execution and store presentation standards.
• Partner with ACCESS leaders to drive new and grow existing business.
• Lead in-store course materials activities across the market in collaboration with leadership.
• Manage accounts receivable processes and stock shipments.

Skills

Multi-Unit store experience

Results and sales driven

Full-cycle talent management

Customer service oriented

Campus relations

Education

Bachelor's Degree or equivalent

Job description

Follett Higher Education seeks a Market Leader to guide and inspire store leaders across a defined geographic market, driving sales growth, talent development, campus relations, and superior customer service. You will lead change management, communicate Follett priorities, and ensure alignment with strategic direction while elevating the retail experience.

You will oversee campus relations, execute store operating plans, and ensure timely delivery of course materials, general merchandise, and AR