Market Hospitality Lead: Guest Experience & Ops

Landing; Charlotte (NC); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Room to grow

Performance bonus up to 20%

Vehicle & cell stipend

Equity: Stock options

Comprehensive benefits

401(k) plan

Job summary

Landing in Charlotte seeks a hospitality professional to own a market segment end-to-end, coordinating guest experiences, reservations, and partnerships. You will partner with housekeeping and maintenance to ensure unit readiness and drive growth across new properties in your segment.

Expect to manage inquiries across channels, maintain strong vendor relationships, and report KPIs to the Hub Manager. This role requires flexibility for evenings and weekends during peak periods.

Qualifications

• 2+ years in hotel operations, short-term or vacation rental management, or other high-volume guest-facing operation.
• You have run a property, market or operation with real autonomy and made decisions independently.
• You close the loop on every ticket or task.
• You stay calm when multiple tasks are urgent.
• You adapt to ambiguity in a growth-stage company and document your solution.
• Valid driver’s license and reliable transportation.

Responsibilities

• Own the full guest journey from booking to checkout, including inquiries, tickets and escalations across channels.
• Manage bookings on Landing’s platform and OTA partners like Airbnb and Booking.com.
• Coordinate with housekeeping vendors and maintenance teams to ensure unit readiness.
• Build strong relationships with property management teams and vendors.
• Onboard, set up and launch new properties in your segment.
• Track and report market KPIs (NPS, CSAT, cleaning quality, growth) to the Hub Manager.

Skills

Hospitality experience

Ownership

Follow-through

Calm under pressure

Ambiguity tolerance

Driver's license

Job description

Landing in Charlotte seeks a hospitality professional to own a market segment end-to-end, coordinating guest experiences, reservations, and partnerships. You will partner with housekeeping and maintenance to ensure unit readiness and drive growth across new properties in your segment.

Expect to manage inquiries across channels, maintain strong vendor relationships, and report KPIs to the Hub Manager. This role requires flexibility for evenings and weekends during peak periods.