Market Financial Center Leader — Client Experience & Ops

Bank of America; Latham (NY); On-site; USD 72,000 - 92,000; Full time

Job summary

Bank of America in New York's Latham area is seeking a capable manager to support a cluster of financial centers as a back-up market leader, fostering a client-centric culture and cohesive operations. You will manage client traffic, coach and develop staff, and drive operational excellence while executing market-led initiatives.

The role requires weekend hours and travel within the market. This full-time position offers a base salary between $72,000 and $92,000 annually, commensurate with

Qualifications

• Leadership experience demonstrated via coaching, training, or motivating a work team.
• Ability to influence and collaborate across non-direct reports to reach goals.
• Strong customer service skills with problem-solving abilities.
• Financial acumen with ability to read reports and drive profitability.
• Ability to balance risk with business goals.
• Excellent interpersonal and communication skills.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Bank of America in New York's Latham area is seeking a capable manager to support a cluster of financial centers as a back-up market leader, fostering a client-centric culture and cohesive operations. You will manage client traffic, coach and develop staff, and drive operational excellence while executing market-led initiatives.

The role requires weekend hours and travel within the market. This full-time position offers a base salary between $72,000 and $92,000 annually, commensurate with