Atlanta Market Financial Center Lead

Bank of America; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bank of America is seeking a capable manager to serve as back-up financial center leader within a designated market. You will oversee client flow, coach the team, and drive market initiatives to deliver an exceptional client experience and sustained profitability.

Responsibilities include managing business results, fostering an inclusive team culture, and ensuring smooth operations across centers in the market.

Qualifications

• Minimum leadership experience demonstrated through coaching, training and/or motivating a work team.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong communication and interpersonal skills with ability to engage others and build relationships

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America is seeking a capable manager to serve as back-up financial center leader within a designated market. You will oversee client flow, coach the team, and drive market initiatives to deliver an exceptional client experience and sustained profitability.

Responsibilities include managing business results, fostering an inclusive team culture, and ensuring smooth operations across centers in the market.