Market Financial Center Lead (Backup & Ops)

Bank of America Corporation; North Little Rock (AR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bank of America is seeking a skilled leader to back up a market's financial center, drive client traffic, and oversee operations to deliver a premier client experience. The role emphasizes inclusive leadership, data-driven decision making, and cost control while guiding teams across shifts in a defined market.

The position requires coaching, strategic thinking, and strong communication to align with business goals and maintain profitability within a dynamic banking environment.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal, organizational and communication skills; ability to engage others and provide personalized service
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
• People Manager & Coach: Develops team members through coaching and feedback
• Financial Steward: Manages expenses and demonstrates an owner’s mindset
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Leadership Development

Prioritization

Problem Solving

Communication

Influence

Team Leadership

Risk Management

Sales Performance Management

Inclusive Leadership

Strategic Planning

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a skilled leader to back up a market's financial center, drive client traffic, and oversee operations to deliver a premier client experience. The role emphasizes inclusive leadership, data-driven decision making, and cost control while guiding teams across shifts in a defined market.

The position requires coaching, strategic thinking, and strong communication to align with business goals and maintain profitability within a dynamic banking environment.