Market Delivery Operations Lead

Lowe's; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Lowe’s is seeking a Market Delivery Assistant Manager - XDT in Columbus, OH to drive delivery customer satisfaction by overseeing final mile operations and coordinating with 3PL, BDCs and Lowe’s stores.

You will lead a market ASA team, monitor performance, analyze variances, develop action plans, and coach staff to deliver results in a fast-paced environment while maintaining focus on process excellence and customer experience.

Qualifications

• Bachelor’s Degree in Operations, Supply Chain, Business Administration or related field; plus at least 6 years of relevant experience.

Responsibilities

• Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
• Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
• Prepares action plans, resolves problems, completes audits and identifies trends.
• Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
• Extensive knowledge of home delivery operations and processes.
• Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
• This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
• Manage and oversees day-to-day operations of the Market Team, including both financial and administrative responsibilities.

Skills

Team leadership

Operational excellence

Customer service

Budget/financial analysis

Coaching skills

Education

Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field

Job description

Lowe’s is seeking a Market Delivery Assistant Manager - XDT in Columbus, OH to drive delivery customer satisfaction by overseeing final mile operations and coordinating with 3PL, BDCs and Lowe’s stores.

You will lead a market ASA team, monitor performance, analyze variances, develop action plans, and coach staff to deliver results in a fast-paced environment while maintaining focus on process excellence and customer experience.