Market Delivery Operations Lead

Lowe's; United States; Vor Ort; USD 90.000 - 125.000; Vollzeit

Zusammenfassung

Lowe's Companies, Inc. is hiring a Market Delivery Assistant Manager - XDT to ensure delivery customer satisfaction and oversee final mile operations.

The role coordinates the XDT, 3PL deliveries, BDCs and Lowe's stores to implement solutions that support home delivery performance and customer advocacy. Responsibilities include supervising a market ASA team, analyzing financial plans, and driving continuous improvement while coaching associates and resolving delivery-related issues with vendors

Qualifikationen

• Bachelor's Degree - Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.

Aufgaben

• Oversees a market-based ASA team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
• Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
• Prepares action plans, resolves problems, completes audits and identifies trends.
• Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
• Extensive knowledge of home delivery operations and processes.
• Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
• This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
• Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
• Manage and oversees day-to‑day operations of the Market Team, including both financial and administrative responsibilities.

Kenntnisse

Coaching

Team leadership

Problem solving

Ausbildung

Bachelor's degree - Operations, Supply Chain, Business Administration or related field

Jobbeschreibung

Lowe's Companies, Inc. is hiring a Market Delivery Assistant Manager - XDT to ensure delivery customer satisfaction and oversee final mile operations.

The role coordinates the XDT, 3PL deliveries, BDCs and Lowe's stores to implement solutions that support home delivery performance and customer advocacy. Responsibilities include supervising a market ASA team, analyzing financial plans, and driving continuous improvement while coaching associates and resolving delivery-related issues with vendors