Market Delivery Leader, XDT Operations

Lowe's Companies, Inc.; Olive Branch (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

Lowe's Companies, Inc. in Olive Branch, MS is seeking a Market Delivery Supervisor to lead a market-based delivery team and drive efficient service for customers. This role emphasizes coaching associates, managing schedules, and resolving delivery issues to uphold Lowe's service standards.

The position requires strong leadership, frontline supervision, and collaboration with third-party logistics to deliver exceptional customer experiences.

Qualifications

• 5 years of supply chain leadership experience and a high school diploma or GED.
• Bachelor's degree in Operations, Supply Chain, or related field preferred.
• Experience interviewing, hiring, and training associates on delivery processes.

Responsibilities

• Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Solve problems, audit the business, identify trends, and collaborate with third-party delivery providers for world-class experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem-solving, change leadership, and team orientation skills.
• Communicate Delivery successes, opportunities, and recommended solutions regularly to improve experiences.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints related to In-Home Customer Delivery experiences.
• Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

Skills

Leadership

Communication

Coaching

Inventory management

WMS

Problem solving

Team motivation

Education

High school diploma or GED

Bachelor's degree in Operations, Supply Chain, or related field

Tools

Warehouse Management System (WMS)

Job description

Lowe's Companies, Inc. in Olive Branch, MS is seeking a Market Delivery Supervisor to lead a market-based delivery team and drive efficient service for customers. This role emphasizes coaching associates, managing schedules, and resolving delivery issues to uphold Lowe's service standards.

The position requires strong leadership, frontline supervision, and collaboration with third-party logistics to deliver exceptional customer experiences.