Market Delivery Lead — Elevate Customer Experience

Lowe's Companies, Inc.; Little Rock (AR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Career Development

Culture of Belonging

Bonuses & Benefits

Industry Leadership

Health & Wellbeing

Job summary

Lowe's Companies, Inc. is seeking a Market Delivery Supervisor to lead and optimize local delivery operations. You will guide a team of associates, manage daily tasks, and drive performance to ensure top-tier customer service across our delivery network.

You will coach and train associates, coordinate with third-party providers, and resolve escalations to maintain an exceptional delivery experience. A strong focus on leadership and process improvement is required.

Qualifications

• 5+ years of supply chain leadership experience and a high school diploma or GED.
• Bachelor's Degree in Operations, Supply Chain, or related field is preferred.
• 2 years of supply chain leadership experience is preferred.

Responsibilities

• Manage a market-based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem-solving efforts, and enhance customer delivery experiences.
• Collaborate with third-party delivery providers for world-class experiences and audit the business.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third-party logistics providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem-solving, change leadership, and team orientation skills.

Skills

Leadership

Team Management

Delivery Operations

Communication

Problem-Solving

Education

High School Diploma or GED

Bachelor's Degree in Operations, Supply Chain, or related field

Tools

Warehouse Management System (WMS)

Job description

Lowe's Companies, Inc. is seeking a Market Delivery Supervisor to lead and optimize local delivery operations. You will guide a team of associates, manage daily tasks, and drive performance to ensure top-tier customer service across our delivery network.

You will coach and train associates, coordinate with third-party providers, and resolve escalations to maintain an exceptional delivery experience. A strong focus on leadership and process improvement is required.