Market Delivery Leader: Elevate Customer Experience & Ops

Lowe's Companies, Inc.; Romulus (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Benefits

Career development

Culture of Belonging

Health insurance

Job summary

Lowe's Companies, Inc. seeks a Market Delivery Supervisor to lead a local delivery team and drive efficient operations. You will coach associates, manage schedules, and resolve delivery escalations to ensure excellent customer service.

You will coordinate with third-party providers, monitor performance metrics, and leverage WMS for inventory accuracy. A strong supply chain leadership background is essential.

Qualifications

• 5+ years of supply chain leadership experience and a high school diploma or GED.
• Bachelor's degree in Operations, Supply Chain, or related field preferred.

Responsibilities

• Manage a market-based delivery team, oversee operations, and analyze performance metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes.
• Motivate staff with daily schedules and coaching to meet delivery targets.
• Communicate with customers on escalated issues and lead problem-solving efforts.
• Collaborate with third-party delivery providers to ensure world-class experiences.
• Use Warehouse Management System (WMS) for inventory reconciliation and audits.

Skills

Supply chain leadership

People management

Education

High school diploma or GED

Bachelor's Degree in Operations or Supply Chain

Tools

WMS

Job description

Lowe's Companies, Inc. seeks a Market Delivery Supervisor to lead a local delivery team and drive efficient operations. You will coach associates, manage schedules, and resolve delivery escalations to ensure excellent customer service.

You will coordinate with third-party providers, monitor performance metrics, and leverage WMS for inventory accuracy. A strong supply chain leadership background is essential.