Market Application Support Specialist — Rotating Saturday Remote

Seaga Manufacturing 1; Town of River Falls (WI); On-site; USD 53,000 - 57,000; Full time

Job summary

Seaga Manufacturing 1 in River Falls, WI seeks a customer service professional to support North American markets. This full-time on-site role requires handling inquiries via phone, email, live chat, and in person, delivering prompt, courteous solutions.

You will maintain product knowledge, collaborate with internal teams, and follow up to ensure complete issue resolution, while adhering to schedules and supporting weekend coverage as needed.

Qualifications

• Experience in a customer service role in a fast-paced environment.
• Excellent verbal and written communication with a professional demeanor.
• Strong problem-solving and decision-making skills.
• Proficiency with CRM systems and Microsoft Office.
• Organizational skills with attention to detail.
• Ability to multitask and manage time effectively.
• Flexibility to work evenings, weekends, and holidays if required.

Responsibilities

• Interact with customers via phone, email, live chat, or in person.
• Provide prompt and courteous assistance and address inquiries, concerns, and complaints.
• Identify customer needs and provide appropriate solutions or escalate as needed.
• Maintain in-depth knowledge of products, services, policies, and procedures.
• Act as a liaison between customers and internal teams to resolve issues.
• Follow up with customers to ensure issues are resolved and document interactions.
• Keep ahead of industry trends to anticipate customer needs and provide proactive support.
• Collaborate with team members to improve customer service processes and outcomes.
• Participate in shared projects to ensure hardware and software are up to date.
• Maintain a regular on-site work schedule Monday through Friday; rotating Saturday remote support.

Skills

Customer service

Communication

Problem solving

Empathy

Time management

Organization

Multitasking

Education

BA/BS or equivalent

Tools

CRM systems

Microsoft Office

Job description

Seaga Manufacturing 1 in River Falls, WI seeks a customer service professional to support North American markets. This full-time on-site role requires handling inquiries via phone, email, live chat, and in person, delivering prompt, courteous solutions.

You will maintain product knowledge, collaborate with internal teams, and follow up to ensure complete issue resolution, while adhering to schedules and supporting weekend coverage as needed.