Market Application Support Expert

SEAGA MANUFACTURING INC 1; Town of River Falls (WI); On-site; USD 52,000 - 72,000; Full time

Job summary

SEAGA MANUFACTURING INC 1 is seeking a dedicated Market Applications Support specialist to assist customers by phone, email, live chat, or in person. You will analyze inquiries, provide solutions, and coordinate with internal teams to ensure complete satisfaction.

You will maintain records, stay updated on industry trends, and participate in a rotating Saturday remote schedule to ensure continuous coverage for market applications.

Qualifications

• 4+ lines of customer service experience in fast-paced environments.
• Strong written and verbal communication skills.
• Ability to troubleshoot and resolve problems effectively.
• Proven track record in maintaining accurate records and following up.

Responsibilities

• Interact with customers via phone, email, live chat, or in person and provide prompt, courteous assistance.
• Address inquiries, concerns, and complaints to ensure satisfaction.
• Identify needs to provide solutions or escalate to the appropriate department.
• Liaise between customers and internal teams for effective resolution.
• Follow up to ensure issues are resolved and records are accurate.
• Keep ahead of industry trends to anticipate customer needs and provide proactive support.
• Collaborate with team to improve customer service processes and support market applications.
• Maintain a regular on-site schedule and participate in rotating Saturday remote support for coverage.

Skills

Customer service

Verbal & written comm

CRM

Microsoft Office

Problem solving

Time management

Multitasking

Empathy

Shift flexibility

Education

BA/BS or equivalent

2 years customer service

2 years technical experience

Tools

CRM systems

Microsoft Office

Job description

SEAGA MANUFACTURING INC 1 is seeking a dedicated Market Applications Support specialist to assist customers by phone, email, live chat, or in person. You will analyze inquiries, provide solutions, and coordinate with internal teams to ensure complete satisfaction.

You will maintain records, stay updated on industry trends, and participate in a rotating Saturday remote schedule to ensure continuous coverage for market applications.