Maritime Software Account Manager — Growth & Renewals

Burmester & Vogel Ltd.; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Burmester & Vogel Ltd. is seeking a Boston-based Account Manager to manage and grow relationships with charterers, shipowners, operators, and traders, using our maritime software including demurrage/laytime management and Voyage Management System.

You will ensure clients derive value, renew contracts, and expand usage. You will lead onboarding and regular reviews, drive renewals, and collaborate with sales to identify upsell opportunities, while learning each client's business and workflows and

Qualifications

• 3+ years of account management, customer success, or B2B sales experience, ideally with software, data, or research products.
• A track record of retaining and growing accounts.
• Clear written and spoken communication with senior client stakeholders.
• Experience with a CRM such as Salesforce.

Responsibilities

• Manage a portfolio of client accounts and act as their primary point of contact
• Lead onboarding, regular account reviews, and renewals
• Find and pursue upsell and cross-sell opportunities with the sales team
• Learn each client's business and workflows, and bring their feedback to the product team
• Coordinate with support and product to resolve client issues quickly
• Keep account records, pipeline, and forecasts current in the CRM
• Prepare client-facing materials, and represent Burmester & Vogel at client meetings and industry events

Skills

Account management

Communication

Organizational skills

Sales experience

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Burmester & Vogel Ltd. is seeking a Boston-based Account Manager to manage and grow relationships with charterers, shipowners, operators, and traders, using our maritime software including demurrage/laytime management and Voyage Management System.

You will ensure clients derive value, renew contracts, and expand usage. You will lead onboarding and regular reviews, drive renewals, and collaborate with sales to identify upsell opportunities, while learning each client's business and workflows and