Account Manager

Marsoft Inc.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Marsoft Inc. in Boston seeks an Account Manager to manage and grow relationships with banks, lessors, investors, and shipowners.

You will be the main point of contact for market forecasts, vessel valuations, and market intelligence, ensuring clients derive value from purchases, renewals, and expansions. You will lead onboarding, regular account reviews, renewals, and coordinate with sales on upsell opportunities while feeding client feedback to product.

Qualifications

• 3+ years in account management, customer success, or B2B sales with software, data, or research products.
• Proven track record of retaining and growing client accounts.
• Clear written and spoken communication with senior client stakeholders.
• Organized and responsive across a portfolio of accounts.
• Experience with a CRM such as Salesforce.

Responsibilities

• Manage a portfolio of client accounts and be their primary point of contact.
• Lead onboarding, regular account reviews, and renewals.
• Find and pursue upsell and cross-sell opportunities with the sales team.
• Learn each client's business and workflows, and relay feedback to the product team.
• Coordinate with support and product to resolve client issues quickly.
• Manage release communications for quarterly reports, monthly eBriefs, and forecast updates, tracking client preferences.
• Route questions to analysts and provide clear final answers.
• Prepare quotes and sample valuations for prospective clients and coordinate custom deliverables.
• Keep account records, pipeline, and forecasts current in the CRM.
• Prepare client-facing materials and represent Marsoft at meetings and events.

Skills

Account management

Customer success

B2B sales

Communication skills

Education

Bachelor's degree in Business / Economics / Maritime Studies or related field

Tools

Salesforce

Job description

Marsoft is seeking a Boston-based Account Manager to manage and grow relationships with our clients, who include banks, lessors, investors, and shipowners. You will be the client's main point of contact for our market forecasts, vessel valuations, and market intelligence, making sure they get value from what they buy, renew, and expand.

Responsibilities

• Manage a portfolio of client accounts and act as their primary point of contact.
• Lead onboarding, regular account reviews, and renewals.
• Find and pursue upsell and cross-sell opportunities with the sales team.
• Learn each client's business and workflows, and bring their feedback to the product team.
• Coordinate with support and product to resolve client issues quickly.
• Manage release communications for quarterly reports, monthly eBriefs, and interim forecast updates, and track each client's preferences on update timing.
• Route technical questions on valuations, operating costs, or forecast accuracy to analysts, and close the loop with a clear answer.
• Prepare quotes and sample valuations for prospective clients, and coordinate custom deliverables such as portfolio valuations and forecast track-record reviews.
• Keep account records, pipeline, and forecasts current in the CRM.
• Prepare client-facing materials, and represent Marsoft at client meetings and industry events.

Requirements

• 3+ years of account management, customer success, or B2B sales experience, ideally with software, data, or research products.
• A track record of retaining and growing accounts.
• Clear written and spoken communication with senior client stakeholders.
• Organized and responsive across a portfolio of accounts.
• Experience with a CRM such as Salesforce.

Education

• Bachelor's degree in Business, Economics, Maritime Studies, or a related field, or equivalent experience.
• Experience in shipping, commodities, or maritime finance.

Compensation

• $70,000 - $90,000 per year
• Final compensation based on qualifications, skills, and relevant experience