Account Manager Boston, MA · · Mid-level

Burmester & Vogel Ltd.; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Burmester & Vogel Ltd. is seeking a Boston-based Account Manager to manage and grow relationships with charterers, shipowners, operators, and traders, using our maritime software including demurrage/laytime management and Voyage Management System.

You will ensure clients derive value, renew contracts, and expand usage. You will lead onboarding and regular reviews, drive renewals, and collaborate with sales to identify upsell opportunities, while learning each client's business and workflows and

Qualifications

• 3+ years of account management, customer success, or B2B sales experience, ideally with software, data, or research products.
• A track record of retaining and growing accounts.
• Clear written and spoken communication with senior client stakeholders.
• Experience with a CRM such as Salesforce.

Responsibilities

• Manage a portfolio of client accounts and act as their primary point of contact
• Lead onboarding, regular account reviews, and renewals
• Find and pursue upsell and cross-sell opportunities with the sales team
• Learn each client's business and workflows, and bring their feedback to the product team
• Coordinate with support and product to resolve client issues quickly
• Keep account records, pipeline, and forecasts current in the CRM
• Prepare client-facing materials, and represent Burmester & Vogel at client meetings and industry events

Skills

Account management

Communication

Organizational skills

Sales experience

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Burmester & Vogel builds software for the commercial side of shipping. We started with demurrage and laytime management, two of the most complex processes in maritime logistics, and have since expanded into new product lines, including vessel valuation and a growing suite of intelligent tools for the wider supply chain.

Today we serve over 150 leading companies worldwide and manage over one billion tons of cargo annually. We are growing quickly, and each new hire shapes what we launch next.

Position Description

Burmester & Vogel is seeking a Boston-based Account Manager to manage and grow relationships with our clients, who include charterers, shipowners, operators, and traders. You will be the client's main point of contact for our maritime software, including demurrage and laytime management and our Voyage Management System, making sure they get value from what they buy, renew, and expand.

Responsibilities

• Manage a portfolio of client accounts and act as their primary point of contact
• Lead onboarding, regular account reviews, and renewals
• Find and pursue upsell and cross-sell opportunities with the sales team
• Learn each client's business and workflows, and bring their feedback to the product team
• Coordinate with support and product to resolve client issues quickly
• Keep account records, pipeline, and forecasts current in the CRM
• Prepare client-facing materials, and represent Burmester & Vogel at client meetings and industry events

Requirements

• 3+ years of account management, customer success, or B2B sales experience, ideally with software, data, or research products
• A track record of retaining and growing accounts
• Clear written and spoken communication with senior client stakeholders
• Organized and responsive across a portfolio of accounts
• Experience with a CRM such as Salesforce

Education and Certifications

• Bachelor's degree in Business, Economics, Maritime Studies, or a related field, or equivalent experience

Desired (Not Required)

• Experience in shipping operations, chartering, or maritime software

Burmester & Vogel is an Equal Opportunity Employer, including disability and veterans. This position may require completion of a State and Federal Criminal History Report (background check). Current and future employment is contingent on satisfactory completion of this check.