Maritime Rate & Billing Analyst

TOTE Maritime Alaska; Tacoma (WA); Presencial; USD 40.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Life insurance

Short-term disability

Employee Assistance Program (EAP)

401(k) with company match and tuition

Tuition reimbursement

Supplemental parental leave

Jury duty and bereavement leave

Descripción de la vacante

TOTE Maritime Alaska in Tacoma, Washington, is seeking a detail-oriented Rate Specialist to join our team. You will link customers, operations, and billing to ensure accurate documentation, cargo rating, invoicing, and smooth transactions for freight moving between the Lower 48 and Alaska.

This role suits someone who enjoys data work, problem solving, and cross-department collaboration in a fast-paced transportation setting, with full-time hours in a Tacoma office.

Formación

• 1–3 years in customer service, billing, transportation, logistics, documentation, or related roles.
• Strong attention to detail with the ability to process large volumes of information.
• Experience with invoices, documentation, data entry, or transaction processing.
• Proficiency with Microsoft Excel.
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work with customers and cross-functional teams in a fast-paced environment.

Responsabilidades

• Manage customer transactions including shipment documentation, cargo rating, pre-auditing, invoicing, and issue resolution.
• Review and process shipment documentation to ensure accuracy and compliance with requirements.
• Maintain shipment records and supporting documentation for data integrity and audit readiness.
• Research and resolve billing, rating, documentation, and cargo discrepancies.
• Partner with Operations, Customer Service, Sales, Finance, and other teams to ensure seamless shipment processing.
• Educate customers on documentation requirements, shipment processes, and service-related inquiries.
• Develop understanding of customer needs and recommend solutions when issues arise.
• Process and support military cargo bookings, manifests, and related documentation.
• Run, review, and audit reports to ensure accuracy and completeness.
• Monitor trends and customer concerns and report findings to leadership.
• Perform detailed data entry and maintain records across internal systems.
• Support department initiatives and process improvements.

Conocimientos

Attention to detail

Customer service

Data entry

Excel

Communication

Problem-solving

Educación

Associate's degree (Business, Logistics, Accounting, Finance)

Herramientas

Excel

Descripción del empleo

TOTE Maritime Alaska in Tacoma, Washington, is seeking a detail-oriented Rate Specialist to join our team. You will link customers, operations, and billing to ensure accurate documentation, cargo rating, invoicing, and smooth transactions for freight moving between the Lower 48 and Alaska.

This role suits someone who enjoys data work, problem solving, and cross-department collaboration in a fast-paced transportation setting, with full-time hours in a Tacoma office.