Rate Specialist: Data-Driven Shipping & Billing

TOTE Group; Tacoma (WA); Presencial; USD 40.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Descripción de la vacante

TOTE Maritime Alaska in Tacoma, WA is seeking a Rate Specialist to join our team. You will be the bridge between customers, operations, and billing to ensure accurate shipment documentation, cargo rating, and invoicing.

You’ll support military cargo bookings and maintain data integrity across systems, contributing to timely and compliant shipments. The role emphasizes data-driven problem solving, customer service excellence, and collaboration across departments in a fast-paced transportation

Formación

• 1–3 years in customer service, billing, transport, logistics, documentation or related administrative roles.
• Strong attention to detail and accuracy with high-volume data.
• Experience with invoices, documentation, data entry, or transaction processing.
• Proficiency with Microsoft Excel and other Office apps.

Responsabilidades

• Manage customer transactions including shipment documentation, cargo rating, invoicing, and issue resolution.
• Review and process shipment documentation for accuracy and regulatory compliance.
• Maintain shipment records and supporting documentation for data integrity and audits.
• Research and resolve billing, rating, documentation, and cargo discrepancies.
• Collaborate with Operations, Customer Service, Sales, Finance and other teams to ensure seamless processing.
• Educate customers on documentation requirements and shipment processes.

Conocimientos

Customer service

Billing

Data entry

Excel

Cross-functional collaboration

Educación

Associate's degree in Business or related field

Herramientas

Microsoft Excel

Office Suite

Descripción del empleo

TOTE Maritime Alaska in Tacoma, WA is seeking a Rate Specialist to join our team. You will be the bridge between customers, operations, and billing to ensure accurate shipment documentation, cargo rating, and invoicing.

You’ll support military cargo bookings and maintain data integrity across systems, contributing to timely and compliant shipments. The role emphasizes data-driven problem solving, customer service excellence, and collaboration across departments in a fast-paced transportation