Rate Specialist

TOTE Group; Tacoma (WA); Presencial; USD 40.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Descripción de la vacante

TOTE Maritime Alaska in Tacoma, WA is seeking a Rate Specialist to join our team. You will be the bridge between customers, operations, and billing to ensure accurate shipment documentation, cargo rating, and invoicing.

You’ll support military cargo bookings and maintain data integrity across systems, contributing to timely and compliant shipments. The role emphasizes data-driven problem solving, customer service excellence, and collaboration across departments in a fast-paced transportation

Formación

• 1–3 years in customer service, billing, transport, logistics, documentation or related administrative roles.
• Strong attention to detail and accuracy with high-volume data.
• Experience with invoices, documentation, data entry, or transaction processing.
• Proficiency with Microsoft Excel and other Office apps.

Responsabilidades

• Manage customer transactions including shipment documentation, cargo rating, invoicing, and issue resolution.
• Review and process shipment documentation for accuracy and regulatory compliance.
• Maintain shipment records and supporting documentation for data integrity and audits.
• Research and resolve billing, rating, documentation, and cargo discrepancies.
• Collaborate with Operations, Customer Service, Sales, Finance and other teams to ensure seamless processing.
• Educate customers on documentation requirements and shipment processes.

Conocimientos

Customer service

Billing

Data entry

Excel

Cross-functional collaboration

Educación

Associate's degree in Business or related field

Herramientas

Microsoft Excel

Office Suite

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rate Specialist

Tacoma, WA, US

2 days ago Requisition ID: 1553

Salary Range: $40,000.00 To $67,000.00 Annually

Rate Specialist

Power the Precision Behind Every Shipment

TOTE Maritime Alaska is seeking a highly detail-oriented and analytical Rate Specialist to join our team in Tacoma, Washington.

In this role, you will serve as a critical link between our customers, operations, and billing teams by ensuring shipment documentation, cargo rating, invoicing, and customer transactions are processed accurately and efficiently. Your work directly supports the reliable movement of freight between the Lower 48 and Alaska while helping deliver the high level of service our customers depend on.

This position is ideal for someone who enjoys working with data, solving problems, supporting customers, and collaborating across multiple departments in a fast-paced transportation environment.

What You’ll Do

• Manage customer transactions including shipment documentation, cargo rating, pre-auditing, invoicing, and issue resolution.
• Review and process shipment documentation to ensure accuracy and compliance with company and regulatory requirements.
• Maintain shipment records and supporting documentation to ensure data integrity and audit readiness.
• Research and resolve billing, rating, documentation, and cargo discrepancies.
• Partner with Operations, Customer Service, Sales, Finance, and other internal teams to ensure seamless shipment processing.
• Educate customers on documentation requirements, shipment processes, and service-related inquiries.
• Develop an understanding of customer business needs and recommend appropriate solutions when issues arise.
• Process and support military cargo bookings, manifests, and related documentation requirements.
• Run, review, and audit reports to ensure accuracy and completeness.
• Monitor trends, service issues, and customer concerns and communicate findings to leadership as appropriate.
• Perform detailed data entry and maintain accurate records across internal systems.
• Support department initiatives and process improvements that enhance operational efficiency and customer service.

What We’re Looking For

Required Qualifications

• One to three years of experience in customer service, billing, transportation, logistics, documentation, or related administrative roles.
• Strong attention to detail with the ability to accurately process large volumes of information.
• Experience working with invoices, documentation, data entry, or transaction processing.
• Proficiency with Microsoft Office applications, particularly Excel.
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively with customers and cross-functional teams in a fast-paced environment.

Preferred Qualifications

• Associate's degree in Business, Logistics, Accounting, Finance, or a related field.
• Experience in transportation, logistics, maritime, freight, or supply chain operations.
• Knowledge of freight documentation, cargo rating, billing, or tariff administration.

Compensation

• The salary range is $40,000 to $67,000 with an expected target salary of $50,000 to $52,000 per year. Pay will be based on several factors including the candidate's education, work experience, work location, and specific job duties

As part of the team, full-time employees will receive a comprehensive benefits package, which includes:

• Health, dental, and vision insurance
• Life insurance
• Short-term disability
• Employee Assistance Program (EAP)
• 401(k) with company match and discretionary funding
• Supplemental parental leave
• Jury duty and bereavement leave

Time Off & Additional Benefits

• Minimum of 10 days’ vacation annually
• 10 days sick leave
• 10 paid holidays + 1 floating holiday every 12 months
• Eligibility for an annual discretionary bonus (based on eligibility)
• Full-time position
• Office located in Tacoma, Washington
• Standard business hours with flexibility based on operational needs

Why Join TOTE Maritime Alaska?

At TOTE, we are committed to delivering safe, reliable, and environmentally responsible shipping solutions. Our employees are driven by a shared purpose and a commitment to operational excellence, innovation, and customer partnership.

Equal Opportunity Employer

TOTE Maritime Alaska is an Equal Opportunity Employer - Affiniti