Anchorage Logistics Operations & Customer Service Specialist

Tote-3; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Job summary

TOTE Maritime Alaska is seeking an Operations Generalist (Customer Service) in Anchorage to provide clerical support, interact with customers by phone or email, and help coordinate container logistics.

You will use internal systems to track shipments, build reports, audit delivery schedules, and maintain accurate records while collaborating with colleagues and handling multiple tasks with accuracy.

Qualifications

• High School Diploma or equivalent required
• Clerical office experience or training preferred
• Meet federal training standards within 90 days
• Teamster Local 959 membership required upon acceptance

Responsibilities

• Utilize internal systems (e.g. EAM, Cargowise, Mainsail) to track container shipments
• Engage with customers via phone or email about deliveries and pickups
• Generate reports from internal systems for multiple departments
• Audit bills of lading and delivery schedules for accuracy
• Coordinate with carriers to manage container logistics
• Record container and trailer movements at the Anchorage terminal
• Reference quotes for Northbound and Southbound movements
• Data entry using internal systems or MS Excel
• Build positive, collaborative relationships with colleagues
• Perform other duties as assigned

Job description

TOTE Maritime Alaska is seeking an Operations Generalist (Customer Service) in Anchorage to provide clerical support, interact with customers by phone or email, and help coordinate container logistics.

You will use internal systems to track shipments, build reports, audit delivery schedules, and maintain accurate records while collaborating with colleagues and handling multiple tasks with accuracy.