Maritime Logistics Booking & Client Care Specialist

TOTE Shipholdings; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

401(k) with company match

Tuition reimbursement

Annual discretionary bonus

Job summary

TOTE Maritime Puerto Rico, LLC is seeking a Booking & Customer Service Specialist to manage the end-to-end cargo booking process and ensure timely, accurate communication of shipment details to customers. You will coordinate with customers and logistics partners, track shipments, and provide proactive support to other teams.

The role requires strong communication skills, bilingual ability (English/Spanish preferred), and proficiency with CargoWise and SQL for reporting.

Qualifications

• Bilingual English/Spanish is preferred.
• General understanding of Logistics, Transportation, Shipping industries.
• Superior interpersonal & communication skills.
• Strong computer skills including Microsoft Office; adaptable to new systems.

Responsibilities

• Manage booking process and customer service tasks including bookings, equipment coordination, dispatch, and documentation.
• Coordinate pickup/delivery with customers and logistic partners.
• Track shipment data and communicate details to internal teams and customers.
• Respond to customer inquiries via email and phone with timely, courteous service.
• Generate reports using SQL and CargoWise as required by customers.

Skills

Bilingual

Customer service

Communication

MS Office

SQL basics

Logistics awareness

Education

High school diploma

Associates or Bachelor's preferred

3 years in customer service or transportation

Tools

CargoWise

Microsoft Office

SQL

Job description

TOTE Maritime Puerto Rico, LLC is seeking a Booking & Customer Service Specialist to manage the end-to-end cargo booking process and ensure timely, accurate communication of shipment details to customers. You will coordinate with customers and logistics partners, track shipments, and provide proactive support to other teams.

The role requires strong communication skills, bilingual ability (English/Spanish preferred), and proficiency with CargoWise and SQL for reporting.